Contacted me to set up regular appointment. Arrived at agreed to time, called just before arriving. Performed in a timely manner. Cleaned up before leaving. Technicians were courteous and knowledgeable.
Always great service and ontime,neat and organized.Thanks for another job well done,Happy Holidays to the Air -tro family! Carol Gonzales
Friendly customer phone service and your service representative was not only pleasant, but recommended the unit on the outside should be cleaned as well as the filters on my ductless inside (thought it should have been included in the maintenance call) . Rather costly for the labor involved but I L
Your technician was right on time. Had the correct filters. I was sent to AirTro by my Father who was a long time client. It was an excellent piece of advice.
Both Mr. Helbing and the technician were very punctual and very capable in evaluating the heating and AC system at an investment property we are purchasing. I have already requested an appointment to perform the recommended repairs after escrow closes.
This was a routine annual maintenance. The tech found a carbon monoxide leak in furnace and noted our alarm was out of date. Turned off gas to furnace. He may have saved our lives! Thank you.
Tristan was great at explain what he was doing.
I have a maintenance contract with Air-Tro... it was February and I had not heard from you so I called. A technician was sent out to perform the service quickly and he was both on time and called before he arrived. I'm very pleased with Air-Tro service.
Your techs are always corteous and polite and very knowledgeable. If I ask a question they donÆt seem rushed and take the time to explain. Awesome!
Early today a generator switch failed causing a loss of power to our computer room a/c systems. We called Air Tro and even though it was not their system problem, Kevin Alex and Dave showed great creativity in creating a temporary solution until the final solution with our generator could be fixed.
Sometimes no one answers the phone. But generally things went as expected. Please keep up the good work.
Dave is great and always takes time to explain thoroughly what is wrong and what needs to be done to fix it.
Air-Tro repairmen are always courteous and professional and know what they're doing. They take care of service and/or repairs and do not push for unneeded work.
I always appreciate Air-Tro's experience, expertise, and honesty.
Technician, Ryan, was pleasant, efficient and stayed until a erratic compressor was working well.
I can highly recommend Air-Tro in Monrovia. I've been extremely impressed with their service.
When the Air Conditioner/Furnace were installed a few years ago,the city inspector told me that that was one of the cleanest installations he had ever seen in the business! Just Awesome! Thanks.
Thank you for always being so thorough.
Working with Dave and everyone at AirTro has been great.
Dave is great as is all your technicians.
Excellent service and high quality. Quality is what I care about. Your technicians and all employees take pride in their work and pass on that quality to the customer.
Your workmen are always courteous and professional. Ramon took care of our last problem and he did a great job. I also appreciate that there's no big sales pitch for us to replace our old system. If it can be fixed, you fix it. That is much appreciated.
Loved the teams. Michael, Adrain, and both Donnies, too.
Service is always great. Dave and his coworkers, are very patient, listen to what the problem is and always take their time in explaining what needs to be done.
I am a 100% satisfied customer. Everyone from start to finish, diagonsis included, was awesome.