It’s Our Heating and Air Conditioning Customers Who Make It All Worthwhile.
While we do some advertising, our best referrals come from the testimonials and referrals given by our busy customers. We know you have better things to do than write reviews-which is why we’re so overwhelmed by your generosity in leaving such nice ones for us, all over town!
From Jennifer B. on Yelp on 6/28/2016:
Air-Tro is our go to company for heating and air conditioning repairs and service. They are always very thorough and professional. Jaime, our recent technician, went above and beyond when asked to report to our Home Warranty Company who couldn’t find anyone to service our air conditioner during the heat wave so we could get a refund for the work Air-Tro did.
Just to be clear, Air-Tro doesn’t work with Home Warranty Companies. I wish they did and understand completely why they do not. We would gladly pay out of pocket and get the work done right going with Air-Tro.Thank you Jaime for going the extra mile for us! Saving us $600 plus!
-A happy and satisfied customer in Monrovia!
Thanks, Jennifer. We’re thrilled we were able to save you money, and pleased that Jamie was able to be so helpful.
From Perry M. in Pasadena on July 8th:
These guys are the only ones I’ve had come to service our AC. We’ve always be satisfied with the quality of work and the cost of repairs. When your AC goes out and it’s 90+ degrees, you just want it fixed. I’ve always been pleasantly surprised that the cost is very reasonable. The repairmen who have been to my home are always pleasant, knowledgeable and have the parts waiting in their van. I would recommend them for AC repairs.
And on July 13th:
Dale was great! He diagnosed the problem and had the part in his truck. Our AC was fixed within an hour and the cost was very reasonable. I will call again next time our AC breaks.
So pleased that Dale keeps his truck well stocked…and that we could take care of the problem. Thank you for taking the time to update us.
From Angie’s List, Spring 2016:
Air-Tro started on the exact day and time they promised. They expected the job to take two days, but it actually took three days because of the rework of the rooftop metal platform. While we had to live one more day without A/C, having the job done right was more important. They used drop-cloths over the carpeting and cleaned up after themselves each day, all of which we appreciated…
Between the experience of the advisor who came out (Peter), the planning by Air-Tro, and then the execution by the on-site installers (the Donnie and Donnie team), we ended up with what we have to call a perfect system. Thank you, Air-Tro, from very satisfied customers.
Thank you, Anonymous Reviewer!
And finally, from GJ Camarillo on Google, week of August 1, 2016:
Started my job back in April of this year and had other companies to assist our needs to our HVAC and etc. Today we have Air-Tro as our selected vendor.. had a few guys from them came out and made the repairs that were much needed.. Recently we had Rubin come out.. to look at our freezer last week 2 times (last minute calls) and he showed every time…He started to check the freezer and made a call to the manufacture tech support.. We thought the freezer was going to have to be replaced.. over the weekend little ice built up… so another call was made to him. He said he would be back out on a 3 visit for the same issue, except this time we had another 2 problems.. I was thinking he is going to forget about us and WRONG I WAS. There was Rubin ready to take another look at the problem. He got behind the freezer and made a call to tech support. Seemed that someone from before our time had monkeyed around with it and didn’t know what they were doing. Then of course we took him to our other issues.. By 4:30 he was still with us and got 3 issues knocked out..Rubin, Thank you for all your help and resolve to our problems.Thank you Air-Tro! -Gabe
Thank you, Gabe.
We Have The Best Heating and Air Conditioning Customers Around!
We’re not perfect, but we try to be. Providing you with top notch customer service along with expert knowledge, service and superior repairs is our mission, and why we’ve stayed in business for more than 40 years. We love what we do. It’s a privilege to serve the San Gabriel Valley and beyond, especially with five star customers like you.
Call Air-Tro today for all your heating and air conditioning needs. We’re here to help! (626)357-3535 or visit us online at airtro.com.