The new system is a major improvement over the old one. The zones and dampers are set up much better. Also, the Air-Tro technicians found major problems with the prior installation done by a different company.
I have been pleased with Air-Tro from your installation of our Lennox air/heat system to current routine maintenance. Your Service personnel has always been kind with customer-friendly assistance. Service has been always A-1, therefore I will continue with Air-Tro's air and heating service.
You guys are great. Just don't be so pushy about the repsir you suggested. I will have it done as soon as I have the money to pay for it. :-)
Great Work! Thanks!
I am not sure if there is a new person who answers the phone, but unfortunately, this lady is not always friendly. My prior experiences have been very pleasant. I've been using your services for several years. The repairman is great. Therefore, I immediately noticed the difference in the receptionis
We were very satisfied.
We truly appreciated that the service guys (Douglas & Mike) we more than willing to come extra early on several days to work on our AC problem. Our current schedule needed them to come in prior to regular business hours to work on our AC problem. They're troopers!
The Technician was fantastic. very prompt and on time.
As usual customer service was A++++++++ all the way. I did ask technician about one of my wall register and we agreed he would look at it after doing the maintenance on the two units. I think we both forgot about it when he completed the service.
Technician was courteous,prompt and service was excellent.
Technician resolved technical issues from an earlier update of the alarm system, If all the work had been done properly this visit would not have been needed. Issue was that zones had not been updated and information on the system changes not recorded by POST.
The technician was very nice and accommodating, explaining what went wrong and making sure I understood. I felt respected and taken care of. Bravo!
Every person who has been here to service my heater has been polite, respectful and friendly.
Highly recommend. HVAC repairs can be a tricky business. I've been using AirTro for 17 years for everything from a filter change to major system repairs.
You are my one and only heating/air conditioning provider. I've loved you for many years and recommend you to my friends/acquaintances all the time.
Always a pleasure working with your team.
Gerald was the tech who came. He was just excellent. Knowledgeable, friendly and he answered all my questions very clearly. I will ask for him for any future problems!
All the technicians have been very good. I stay with AirTro because of your staff
Repeat customer being customer since 1978.
Your guy did good
Very nice and professional.
I have the Lennox iComfort system and was having a problem with the system's zoning function turning off. Even though the visiting technician did not have a good working knowledge of the system, he called the in-house expert, Cole, who visited me the next day and made some adjustments to the system
My new Lennox system was installed about 2 1/2 years ago, and am still loving it. We have had no problems, and are very happy with it. My service technician has been Jose C. since I started with you, and hope to be able to keep him. He knows his stuff, and takes all the time I need to get my questions answered.
Very courteous. Great job.