Altadena

The circuit panel on my HVAC failed 3 days prior to major surgery. Air-Tro went to great lengths to get the part needed expedited and installed in time for me to go to the hospital and return home to a comfortable house. They are great, very reliable and keep my home comfortable year-round.

Tech was professional about his work and answered questions about the AC system in detail. I enjoyed the interaction. Hector arrived on time with face mask.

It feels good to have heat in the house. The $800 discount made good business sense on Air-Tro's part.

We're pleased. The technicians were courteous and cleaned up the work area.

The repair gentleman was so kind and respectful. His knowledge of the system had him in and out within an hour. The price was affordable too!

It's not easy being a business of Air-Tro's size and retaining such a positive, upbeat, friendly & respectful team. Good job!

Angel came out, told him the symptoms and he knew exactly what to check. Discovered it was what he thought it was and replaced on the spot. Great job!!!

The new system is a major improvement over the old one. The zones and dampers are set up much better. Also, the Air-Tro technicians found major problems with the prior installation done by a different company.

I have been pleased with Air-Tro from your installation of our Lennox air/heat system to current routine maintenance. Your Service personnel has always been kind with customer-friendly assistance. Service has been always A-1, therefore I will continue with Air-Tro's air and heating service.

You guys are great. Just don't be so pushy about the repsir you suggested. I will have it done as soon as I have the money to pay for it. :-)

Great Work! Thanks!

I am not sure if there is a new person who answers the phone, but unfortunately, this lady is not always friendly. My prior experiences have been very pleasant. I've been using your services for several years. The repairman is great. Therefore, I immediately noticed the difference in the receptionis

We were very satisfied.

We truly appreciated that the service guys (Douglas & Mike) we more than willing to come extra early on several days to work on our AC problem. Our current schedule needed them to come in prior to regular business hours to work on our AC problem. They're troopers!

Very courteous

The Technician was fantastic. very prompt and on time.

As usual customer service was A++++++++ all the way. I did ask technician about one of my wall register and we agreed he would look at it after doing the maintenance on the two units. I think we both forgot about it when he completed the service.

Technician was courteous,prompt and service was excellent.

Technician resolved technical issues from an earlier update of the alarm system, If all the work had been done properly this visit would not have been needed. Issue was that zones had not been updated and information on the system changes not recorded by POST.

The technician was very nice and accommodating, explaining what went wrong and making sure I understood. I felt respected and taken care of. Bravo!

Every person who has been here to service my heater has been polite, respectful and friendly.

Highly recommend.  HVAC repairs can be a tricky business.  I've been using AirTro for 17 years for everything from a filter change to major system repairs.  

You are my one and only heating/air conditioning provider. I've loved you for many years and recommend you to my friends/acquaintances all the time.

Always a pleasure working with your team.

Gerald was the tech who came. He was just excellent. Knowledgeable, friendly and he answered all my questions very clearly. I will ask for him for any future problems!

All the technicians have been very good. I stay with AirTro because of your staff

Repeat customer being customer since 1978.

Your guy did good

Very nice and professional.

I have the Lennox iComfort system and was having a problem with the system's zoning function turning off. Even though the visiting technician did not have a good working knowledge of the system, he called the in-house expert, Cole, who visited me the next day and made some adjustments to the system

My new Lennox system was installed about 2 1/2 years ago, and am still loving it. We have had no problems, and are very happy with it. My service technician has been Jose C. since I started with you, and hope to be able to keep him. He knows his stuff, and takes all the time I need to get my questions answered.

Very courteous. Great job.

I always appreciate your technicians. They are always courteous respectful attentive and well-informed.

Every person is ourteous and friendly

The technician was great. Gave a very good bit of advice.

I have used this Company for almost 40 year. So how do I get an maintenance agreement so that my cost can stop going up every time you come out. Please contact me.

They are great we have had air and heat installed by them as well as bi annual maintenance, and repairs. We have used them for 13 yrs.

AirTro has always been a great customer experience. Responses are always timely and technicians are knowledgeable courteous and professional.

Bob is awesome. He got us what we needed and came in at a better price than the competition. Most importantly, everyone at the company is warm and friendly. A great experience start to finish!

We have had our new HVAC system for 2 years and have no regrets on the investment. Where were you 5 years ago when we had no AC? To Your Success Betty F. Christopher McGill 12/22/16 Sierra Madre R Joshua gets an A+ in our book Changed out worn equipment and installed high efficiency replacement system. We have using Air-Tro for 49 years.

Both Jose and Derek were courteous and seemed to be very knowledgeable about their work.

the technician was excellent and courteous

The technician was highly skilled, efficient, courteous, and personable. We were talking about all kinds of stuff while he was working. I was totally comfortable having in my home. Airtro rocks it, every time.

They went over and above helping with another matter at the property which I really appreciate. Fuse was replaced and tenant was happy, she does tell me the problem returned so she will be calling again

Great personable technician

Very experienced crew who worked hard to install air conditioner/heat.

We have used Air Tro for several years for our home and our church. We have referred others to you who were also pleased.

Always great!

The service technician was prompt and very professional.

Air tro was reccomended to us a year ago when we had HVAC installed. The service has always been excellent. Every employee is first rate. Have and will continue to reccomended Air Tro.

Highly recommend Air-Tro! Every service technician has been timely, courteous, professional, and neat!

The technician was courteous and knowledgeable... it was raining and cold and he did a great job ...hope the heater keeps working. Thanks! Christine.

So happy, Air Tro gives me a reminder( in case I forget) when it's time for our checkups. Techs are always so courteous and friendly. Thanks, Air Tro !!!!

Field tech was great!! I requested a quote to fix a broken wall heater, technician did not have part on truck. Two weeks later, I'm still waiting for the quote. Disappointed. I even spoke to your estimator last week.

Very happy we went with your Company. It has now been a year since the new equipment was installed, and it has worked up to expectations from the first day.

Wonderful

Emmanuel and Adrian were very courteous. Jerren was very responsive and aswered all our questions. We're very pleased.

System works great! You were a pleasure to work with.

Emmanuel and Matthew worked well together as a team. Responsive to our questions. They are defintely keepers. Good team workers are hard to find. Kevin wasn't so bad, either!

Jason came out and determined that the control board was the problem; it had shorted out the new gas valve necessitating another new gas valve and new control board. Jason was very courteous and professional. I would definitely use Air-tro again and highly recommend them.

I'm absolutely pleased with the new installation. The men were courteous and kept the work area clean.

Your installers were very nice and polite. They took the time to ask us what we wanted in placing the return grill. They were very careful to protect our floor and furniture as well.

Some issues, but it was done right and well!

Cole was courteous, friendly, and more thorough than anyone has been. I was amazed at his tenacity in finding the problem.

Your workers were great – polite, hardworking, explained what they were doing and why. I give them an excellent.

Jerren from Air-Tro was very professional and courteous. The installers were clean and on time every day of the job. They had wonderful suggestions; they even went out and bought a special blade to cut tile in our bathroom. They took care of us down to our last concern. They really care about custom

Did a great job.

The men were very courteous and friendly. Everything was done neatly and cleaned up afterwords. The whole job was handled professionally.

Raul and Brian were very professional.

We are pleased with the work done and the crew that installed it, they cleaned up everything before leaving. We feel that you’ve completed your contract and yes, you may use us as a reference. Excellent work!

Raul and Mario, our installers, were terrific. Though we had a few issues with the 2nd floor heating unit, your technicians (Danny and Mario) worked hard to get it up and running.

Tony, Danny and Mario were great! Courteous and knowledgeable. I will recommend Air-Tro.

Your men did a great job! Your company has been very prompt and detailed. I would recomend your services to my friends.