Thank you for your prompt response to help Robbie Finnegan! She was cold!
I appreciate that you can get an appointment so quickly.
Vicente and Mario were knowledgeable, patient, willing to answer all my questions, & extremely pleaseant to work with. Thank you.
It has been a pleasure working with your company. Everything was clear and well managed with exceptional courtesy. I especially want to commend Jonathan Rodriguez and Mario Hernandez. They, and the rest of your installation staff, were professional, kind and efficient.
Emmy and his helper were very professional. Emmy is extremely experienced in what he does. His young helper was very nice guy and courteous.
The young man from Air-Tro was right on time. He knew just what to do. And everything is working perfectly.
Thank you for accomodating me in your busy schedule at such short notice. I am also extremely grateful for the observation made by Vicente.
Very pleased by the attention to detail. Extremely courteous and everything was very clean.
Another HVAC firm told me that $20,000 of heating and air conditioning equipment I had install six months earlier by another company was incorrect, inoperable, and needed $10,000 of re-engineering, Air-Tro confirmed that the problem only was a blown fuse. It got my system back in order for $150.
Hector installed and configured a Honeywell Lyric Round Wi-Fi Thermostat. He performed detailed function testing, and provided an in service on the operation and maintenance of our HVAC system. I cannot give enough praise to describe the professional work performed by Hector.
Air-Tro did an amazing job to get a new HVAC system installed at my condo. Kevin came out and took a look around and measured some of the pathways and stairwells. A crew of 5 people came and did an amazing job. Everything went incredibly smoothly.
I just had my maintenance done by Mike Karakesis. Without any hesitation I can endorse him as both knowledgeable and caring. I am a happy Air-Tro customer thanks to him.
I have been very pleased with my maintenance contract with Air-Tro. Their technicians and especially Reuben are knowledgeable, efficient, punctual and attentive to my concerns. I would recommend Air-Tro to my friends and family.
I've been using Air Tro for 30 years. Started with business in Pasadena where several heating and air units were installed. They use top quality equipment and continue to provide quarterly maintenance services as well.
Your company has excellent service.
It was painless and fast, and the guy was intelligent and courteous.
I had an intermittent problem with my furnace.. Ruben, Douglas and Kevin were really helpful and Rubin eventually discovered the problem. Ben Rictor was also wonderful in seeing this problem to a great result. My top reason for choosing your company is that you originally installed my heating and ai
I was very pleased. Unfortunately a part for my furnace had to be ordered and would not arrive until the next day. Fortunately, it did arrive and the technician came first thing in the morning and saved me from becoming an ice cube as a weekend could have been involved.
Mario and Ben (?) Richter were very helpful. Thought your estimate was high, but eventually the problem was fixed in a less expensive way. Thank you.
I wish there was a ''Very Good'' rating option because the service was better than good and not quite excellent. My only complaint is that when I called to schedule service, I told the customer service tech that I needed someone familiar with First Company heating systems however, the technician yo
Peter jager responded quickly and got our heating needs addressed as soon as possible. He also stopped by during the week and called to follow-up after the job was done. Matthew, our installer, was great.
The technician on our most recent visit was excellent. He quickly identified the issue, corrected it and made sure everything was working before he left. He also asked if this was a recurring problem (flooded condensate pump) and I indicated that it was. He came up with a spot on solution, but he
good efficient service
Your technician was professional and explained our system to me very well which cleared up some questions I had from our prior Air-Tro visit.
Service call out response is fast, and I can depend upon AirTro to find the problem.
Air-Tro always solve my heating and air cond. problems. Thank you
We are very happy customers. You have provided consistently excellent service.
We were especially pleased with this visit because Aaron actually listened re our concrerns. He managed to take care of what had been a long-time problem. He would be our tech of choice.
Angel arrived as scheduled and got the work accomplished efficiently and expertly.
I recently called you and spoke to one of your managers, extolling and praising your employee who fixed our heater.
your service and attention has been very good
Air-Tro is top notch! I've recommended your company to several neighbors on my street.
Timely, neat, professional
Matthew really made this process as easy as possible! He's what made this experience great! You are lucky to have him on your team.
The technician who serviced our unit was exceptionally nice, polite and did a great job.
Have had maintenance contract with you for many, many years. Always recommend you to friends and neighbors.
Airtro installed new equipment about two years ago during our house renovation. We just started a maintenance agreement and this was the first visit. Although the tech seemed very good, he did not have the proper replacement filter for our unit (even though the unit was installed by Airtro). He said
AirTro maintains (and maybe installed) the air conditioning equipment at my church, Altadena Community Church, United Church of Christ, and we have been satisfied with the service. Though AirTro did not install my current heating/air conditioning service, I have had maintenance done by your company
Excellent urgent service
Edgar was perfect; I have requested that he service my needs exclusively. WG
Thank you so much! As always everyone was courteous, helpful, and professional. We appreciate your excellent service!
Mario was the BEST!! Jose as well!
The tech Alex was courteous and helpful. He did a fine job. I understood the two issues I have remaining with my system. The system is working fine but I know that at sometime I will or could have a problem. I was also told that on the last maintenance visit almost two years ago. At that time,
Great job! Thanks for the quick service! Warren
I have previously had a contract with another person and for some reason that I will never understand the person did not show up for 3 appointments. So, I felt I had to make a change. A neighbor told me they had used your firm for years and was very happy, so I called. An appointment was schedul
Your service guy was terrific. The quick response was very appreciated. With Air-Tro I know what to expect and they deliver.
Just a great big Thank Your for taking such good care of us.
Very nice young man
I've known and been with Airtro since I first hired back in 1988 for business in Pasadena. Sales person Kevin was genuine and sincere. As company I worked for grew so did the business relationship with Airtro. Airtro is amazing and I too utilize Airtro for all my home heating and air needs.
The tech Ryan was great. Professional, personable, knowledgeable and efficient
Air-Tro is one of those companies that you wish others were also like, especially when it comes to subcontractors and any type of person/company that is welcomed into your home -- you want to feel comfortable and confident. I always have the most wonderful and efficient work done when Air-Tro comes
Great company! A high quality product.
Air Tro is a very nice Company !!!
Your tech was super efficient and nice.
Our experience with Airtro technicians has been uniformly positive.
Great expertise, execution and professionalism! Your team is very courteous too!
We love our service experiences with Air Tro, and always recommend you to others.
I've been a customer for many years and I've always been satisfied. Thank you.
Alex was great!
Had a new unit installed last year. You company was the lowest bid but since you install my unit at 2405 Casa Grande, Pasadena. I went with you company.
The initial and courteous technician, Chris, left the area not fully disconnected (see your papers). A second man came to see the house and later provide a bid for a new or partial system. He timely secured a second technician to inspect the work and fix it which did happen.
Very pleased with total service. Victor asked questions, and let us know what he saw and was doing. He was very personable, neat and demonstrated a knowledgeable and caring interest in the performance of his job which made my wife and I very comfortable, and feeling secure that we received the maint
Thank you for the A/C check -up.
You find the problem and fix it. Too many companies do not know what or how to do the job. But you do know!
Kevin Berry, in our opinion, is the epitome of a great salesman - and is a definite asset to Air-Tro, Inc. We have worked with him on several projects - he has consistently surpassed our expectations. His communication skills are excellent. He is the reason we have stuck with Air-Tro for so long.
The service was great. The technician arrived as scheduled. The issue was found to be a flame sensor. The tech was able to repair the sensor, saving us some additional replacement charges. He was professional and friendly.
Your technician called, showed up on time and took care of maintenance in a timely manner. Very pleased with the service and the company.
Excellent service that provides top of the line equipment for air-conditioning and heating units, customer friendly staff provide timely response, sales guidance that responses to all questions and continuing assistance until project is completed, and technicians that provide excellent installation
Over 20 years ago your company replaced my furnace at our prior home. The furnace worked very well, the job was done promptly, and we found your company to be very reliable.
I have a house built in 1905 and the workers were great about being careful. Great job. Thanks.
The crew went above and beyond by noting a wire/plug was disconnected by movement and installation of work done by another company the day before. Kevin Berry is great; down to earth and not sales-y. Very refreshing
Everything was satisfactory. Thank you
The men were very professional, very clean and organized. Well done.
Technician was very thorough and helpful.
We feel we are in very good hands with Air-Tro. Great service, fair pricing, and honest advice.
I like your company very much but we still have a bad leak when the air conditioner
Joshua was very kind and helpful. Be well
Very professional and we are enjoying our cooler downstairs. Great job!
All of the technician are knowledgeable, courteous, friendly,and helpful.
Chris and Johnathan made what appeared to me an ordeal look very easy. The work lasted 5 days and every time I came home there was no trace or mark; everhwyere was perfectly clean.
Angel was informative, neat & friendly. I have had maintenance service with Air Tro for years because of their dependability and quick response to my concerns.
Having been using Air Tro for a long time and have always been very satisfied with their excellent work.
Everyone I dealt with was terrific and went out of their way to help me.
They worked har and never complained! Very corteous. Perfect manners!
I like your people.
My technician, Dave Maldanado, is superb. I have been working with him for several years now and he is the very BEST. When I have to replace my system, I will call for him to do that asap. I service my system regularly and religiously with Dave.
The technician came promptly and handled my problem very efficiently.
Thanks for getting me cold air, fast! Look forward to working with you on a larger project in the Winter.
Air-Tro is excellent
Always good service
Very pleased with the service. Have been Airtro customer years. Technicians always professionals. Reuben is terrific!
Despite a heavy schedule Air-Tro was able to com eout and complete this work and made our staff very happy.
The technicians that have come to service the system have been great.
Angel Limon is a wonderful and efficient Technician. A great asset to your company.
I have no problem with any aspect, or employee of Air-Tro at all. Everything has always been handled to my satisfaction.
So glad you were able to move the installation date up!
Top notch technician. He was courteous and explained everything very well.
Appreciated your attempt to provide us with the earliest appointment of the day on our requested day of service.
I have been meaning to write this glowing Yelp review for quite some time, but I've been too busy enjoying my working air conditioning. Eric arrived on time, and was pleasant, thorough, and fast.
Kevin was the most professional
Your techs are efficient and friendly.
Thank you for your quick response. We had a BIG problem and you solved it.
We very much appreciate the quick response to our problem and it seems like the new unit does a much better job of cooling. Thank you again
We have a serious leak in our kitchen wall and plumbing pipes below the sink, and your technician Chris was the one who discovered it and also found another leak in the outside wall adjacent to the other area. He set up for Restoration to call us to set up an appointment for tomorrow (6/30) to ass
Technician Derek did a great job in explaining the service on my equipment that he was going to do and he did the installation of the Air Scrubber Plus and explained how the system works. I was very satisfied with his work.
Air Tro was recommended by a neighbor and then my son. The help and direction with getting the rebates after the installation was a big help with we older seniors.
We had the 20-30 YO furnace and A/C replaced in our 1908 house recently. Air-Tro offered both the best system and the best price, and their installers were pleasant, professional and as tidy as it was possible to be.
Very good and courteous service.
Mario was very knowledgeable about the system and helpful. I was confident that he knew what he was doing and felt secure with his work.
I trust your company, and the technicians are very nice and knowledgeable.
Ryan, the technician was courteous, professional, efficient and knowledgeable.
Air-tro is the best in all respects.
As with all of our experience - first rate
Air Tro has been our hvac partners for 30+ years
We have been life long friends of mom and dad. He has always done a good job and you all continue to do too. Thanks.
Thank you Air-Tro!
Thank you for doing what other companies couldn't due to their lack of knowledge.
Five Star - Air-Tro has installed HVAC systems in three of our properties and continues with maintenance program on a 6-month basis. Your personnel have been very professional with a few exceptions and we have highly recommended Air- Tro at every opportunity.
I used Air Tro today to repair my heater/air conditioned. They were prompt, fixed the problem....and they have a maintenance program as well. No obligation...they'll just call you and see if you'd like a checkup. Very pleased with their service. Cost reasonable.
Competent tech ....good telephone service . Reasonable price.
Dave Maldanado is superb and the reason I use AIR TRO. I have used only him for several years because of his expertise and great service and support.
I have used AirTro on 3 separate jobs and all being different in nature. I was very impressed with their Technician Chris and have requested him when I have placed a service request.
Gerald is the best! I always request him.
Emmy & Mikey were very nice and helpful!
Hernan did a great job.
Dale is professional friendly and was able to repair the furnace very efficiently. Well done!
Very satisfied with maintenance contract I've had with you for many years. Always recommend Air-tro to friends and family. Great job Air-tro!
I have been very pleased with my maintenance contract with Air-Tro. Their technicians and especially Reuben are knowledgeable efficient punctual and attentive to my concerns. I would recommend Air-Tro to my friends and family.
Best service yet. Josh was great. Explained everything. Worked quickly. They ran really late but kept me updated about arrival time.
Dale was great! My only complaint is that no one returned my phone call. I had to call twice to make an appointment.
thank you for your help
Very courteous, professional and patient.
Tony Helbing gave us a comprehensive idea of what we face in alternatives on replacing our 20-year-old Air Tro system. We were very satisfied; the work will be done in late September or early October.
Michael is the best. Hardworking, well organized and fast.
I'm extremely pleased. Your men were very, very courteous.
Your technician worked efficiently. Fixed our problem, and saved us a lot of money. Plus there was no sales pitch, or pressure for other work to be done. Thank you for that.
The Technician, Jaime, was terrific,
The technician did a wonderful job!
Dale was great! I was very happy that he diagnosed the problem quickly and had the replacement part in his truck. The cost of the repairs was very reasonable. I'm a satisfied customer and will call again next time my AC breaks. Thank you!
Jose and Phil did a great job. It wasn't easy, but they were terrific!
Derek performed his work professionally and conscientiously.
We have been customers for many years now and have always had a great experience with all of your technicians and repres. You have kept our A/c and heating in wonderful repair.....love your company. Thank you for your many years of fine service.
Salesman Kevin was very knowledgeable about the needed installation. He gave good explanations about the expected electrical and mechanical work. Installation was efficiently done and good workmanship of electrical and plumbing.
Use you for all my properties. I property manage as well as represent Buyers and Sellers and you are ALWAYS my first call!!
Our tech was very efficient, neat and especially nice. Thank you.
Dale is a great technician, honest and helpful.
I' m content to have Air Tro working in my house.
Very clean; even wore booties. Thank you!
We very much appreciated Mario's knowledge and helpful explanations about our questions. The only reason we tend to put 4 rather than 5 stars is that your service is quite expensive. We are a non-profit organization and not so flush. But I have a good feeling about the competence of Air Tro.
Your service is timely and always professional. You are the only company I call to assist in the properties I represent as a property manager!! Thank you .. for years of terrific service!!
I had Air-Tro out after another HVAC contractor tried to sell me about $1,000 worth of service and repairs, but the high-pressure sales made me suspicious. AIr-Tro came out and took a look at my system and reported that everything was fine except for a small issue with the air filter.
Your employees were very professional, courteous and considerate. I will recommend yourcompany to anyone needed HVAC work or service.
I like the professional people that work for your organization however when it comes to spare parts pricing I feel they are a bit high.
We were very happy with the completed job. However, it seemed as if the technician was often on his phone... Down at his truck. Which I think delayed the time. I also asked him to adjust to dampers in two of our offices. Only one was executed.
The young man who last serviced my heat/air conditioner filters was thorough, courteous, and helpful. He deserves a gold star"" for his service.
Cole took very good care of us. Very knowledgeable!
Your company is responsive and reliable. We have always been completely satisfied with the work.
Aside from Peter cancelling my appointment without my knowledge or consent, the rest of my experience was great. Bill fixed the appointment issue and Albert came in with his guy to do the job. It took longer than I thought it would, but that's because he wanted to ensure I got it done right.
I like the booties he wore when he came inside - at least I think it was your serviceman. If it wasn't then I would like them to wear the booties upon being in the house.
Air-Tro responded quickly to my request for service. The technician performed the work in a thorough and professional manner.
Donnie and Jason were hardworking, professional and had a great attitude. I couldn't have asked for better service. Peter Jager was also top-notch and professional!
The Technicians are always very respectful, showing good manners and concern for the customers furniture and property. And always making sure the heaters are fixed and working properly before they leave the property. They are always kind and very courteous.
Keep up the good work for all customers.
Very prompt and reliable service. It was handled very professionally.
I have been a customer of Air-Tro since 1999 and continue to receive the highest quality of service accompanied with welcome, professional deportment by all stakeholders within your company.
The installers were very pleasant and polite.
Polite, punctual and cleaned up after themselves. Answered all our questions, resolved situations hassle-free - really great.
Thank you for your responsive, thorough attention to our request for correction to our heating unit that had failed to produce the heat we needed for our residence. I am very impressed with your concern to correct the problem with a timely response, thorough research of the unit.
Kevin Berry (the consultant) and the two-man crew did an outstanding job. Some of the work was quite difficult due to the confined crawl space. I would highly recommend this company for their professionalism, promptness and quality of work.
I'm very pleased. The men were very courteous.
Your men were very courteous. Thanks for installing it when I needed it!
I was very pleased the entire process. Everyone was very respectful.
The courtesy of your men was much appreciated. It's our pleasure to refer you.
Everyone I've ever dealt with has been polite and professional - Thank you!
Very pleased. Jake is a great professional.
Your men were very polite and courteous. Good job!
Tony, we appreciate your attentive service!
The guys did a great job.
Ben Richter is the main reason I deal with Air Tro. An honest, straightforward technician. Arrives, assesses, updates me the customer then goes about solving the problem. Not many guys like him anymore! Hell of a technician!
They arrived on time and were extremely professional and diligent. The were able to answer my questions in a satisfactory manner.
I am happy with Jose Hernandez and his helper. He did a professional job.
Mario and Vicente were very courteous. They were very thorough. Thank you for a job well done.
Very courteous. They did a great job cleaning up.
Thank you very much for the good job you did in repairing my air conditioner. We're especially appreciative of you doing it when we were not able to be there ourselves. Thanks for a job well done.
They showed up before dawn, worked in the dark and later in the rain to finish the job. We LOVE Air-Tro!
Air-Tro answered the phone immediately, was responsive, very professional, and above all honest. They replaced a $75 capacitor and now my furnace works. I highly recommend Air-Tro for all those looking for an honest and decent HVAC contractor that treats you right and does quality work.
I was skeptical and did not know which HVAC repair company to go with but decided to call Air-Tro based on its reviews. I am very happy I did! They resolved the issue with an honest and detailed diagnosis. This is a great company, and I will recommend Air-Tro to others!
Air Tro was great.
Jose was delightful, courteous and articulate.
Absolutely pleased. Men were extremely courteous. Fantastic!
We appreciated working with Kevin. We felt he was sincere and informative. Raul and Art were very corteous and told us what they planned to do each step along the way. They were very efficient.
Impressed with the quality of service and the proficiency and professionalism of the workers.
I'm very impressed by the efficiency of your operations, from completing the job on time to processing our rebates and scheduling inspections. Office support staff was very responsive, and installers Raul and Art were the best.
Many thanks for a wonderful job.
The install went perfect. Thanks again for everything.
Everyone was courteous and kept the work area clean. Emmanuel and Jerren were excellent!!
It is awesome to finally have an air conditioning system that works, is comfortable, and provides a sense of ease and peacefullnes to our home. I anticipate the heating system to do the same this winter. All employees at Air-Tro were a pleasure to work with!
Cole is a sweet, hard-working, courteous young man.
Your men were courteous. The guys did a great job. Thanks.
Very pleased. Very satisfied.
The two men sent were very polite and courteous. They really worked hard to get it installed quickly. We couldn't be more pleased.
Great Job! Mario was awesome. The work area was cleaner than when they came.
They even patched up a screen that they cut to vent the HVAC so that critters wouldn't enter.
Jonny and the crew were very customer service oriented. Very courteous. We’re happy with the installation.
Cole and Mario were very professional, courteous and answered my questions. The did their job well. I am very pleased with the installation.
Very good work. Definitely use me as a reference for future customers.
Gerald was on time, was very professional, and answered my questions clearly. The total cost included an $84 discount for the diagnostic fee, sales tax and a $25 Angie’s List coupon.
We were very impressed by the entire team. The work was done promptly, as promised.
Huben was awesome. His workmanship was very precise. He was also very nice to talk to.
We are very pleased with the new installation. The job was done very efficiently. The workers were very polite, and left a very clean job.
Kevin was great. Installation crew very professional – Overall a great experience.
Great job! Financing arrangements were professional and helpful, too.
I am happy with Air-Tro also. Reasonable price and excellent service.
The men were courteous, knowledgeable and performed the work in a skillful and professional manner, for which we are appreciative of.
Carlos was very knowledgeable. He did a basic service and diagnostic for us. He serviced our unit and explained a few things he could do to correct some problems. Knowing that we are do-it-yourselfers he explained in detail what problems we were having and we decided to fix them ourselves.
Keep up the goood work!
I was pleased with the installation. The crew was prompt and courtious, and yes, you may use me as a reference for future customers.
I was very pleased at their courtious and professional manner, and how they took extra precaution to keep the work area clean.
Just wanted you to know that we are extremely pleased with the professionalism, dedication and thoroughness exhibited by everyone associated with Air-Tro, beginning with Kevin Berry who did the job, and came back a second time to walk the job and address any and all concerns that we had in deciding
After we were informed about this problem we called Air-Tro to confirm the problem and give us an estimate of cost to repair it. The estimate was $78.00 and if we chose to hire Air-Tro the estimate would be deducted from the final cost. John arrived and confirmed that the ductwork did need to be rep
The service tech was prompt and very professional. As it turned out, there was very little to be done with both the A/C and heater since he said both units looked fine. It has been a while since both units were serviced. The service was thoughtful in removing his shoes before entering my house and t
We couldn’t be happier. We will recommend you to our friends.
It would have been helpful to know at the time of the quote that the system we chose did not qualify for the $500+ rebates that Pasadena offers.
The field technicians made all the difference on the installation date. Mike called to confirm his arrival the morning of the install, both Mario and Danny completed the job with the utmost professionalism, courtesy and respectfulness. They exhibited to the client that the business is valued.
Thanks-This was a long process for us but everything worked out perfectly. I am very happy with the work that was done.
I am pleased with the installation, how I was treated and the clean up after they were finished.
Tony did a great job on the installation.
Jonny took the time to introduce himself in a manner that put both me and my shy dog instantly at ease. He worked efficiently, quickly and quietly. I thought you’d like to know how much I appreciated my experience with him. I will continue, without hesitation or reservation, to recommend Air-Tro.
Your installers did very professional work, were clean and courteous.
I am very impressed by everyone I’ve talked to at Air-Tro. Carlos in particular- during the job he took the time to explain each thing as it came up, and was very pleasant to work with. He made sure that every aspect of the job was done well and didn’t hesitate to discuss anything. This job was much
Your men were extremely courteous. I admire Air-Tro Inc. as an organization.
Thank you for setting up a payment plan.
I’m absolutely pleased with my new equipment. Thanks for taking pride in all you do.