Pasadena

Very pleased

I was very pleased. Unfortunately a part for my furnace had to be ordered and would not arrive until the next day. Fortunately, it did arrive and the technician came first thing in the morning and saved me from becoming an ice cube as a weekend could have been involved.

- Toby M.,
Posted on: 1/11/2019
Work done: Planned Service
Technician:

Very Helpful

Mario and Ben (?) Richter were very helpful. Thought your estimate was high, but eventually the problem was fixed in a less expensive way. Thank you.

- Walter M.,
Posted on: 1/7/2019
Work done: Routine Service
Technician:

Very Good

I wish there was a ”Very Good” rating option because the service was better than good and not quite excellent. My only complaint is that when I called to schedule service, I told the customer service tech that I needed someone familiar with First Company heating systems however, the technician yo

- Joseph R.,
Posted on: 12/18/2018
Work done: Repaired electrical short
Technician:

Quick response

Peter jager responded quickly and got our heating needs addressed as soon as possible. He also stopped by during the week and called to follow-up after the job was done. Matthew, our installer, was great.

- Janet C.,
Posted on: 12/17/2018
Work done: Installed 3 zone system with new equipment and ductwork
Technician:

Air-Tro is great!

Air-Tro is great! Had an extremely competitive price and they were so nice and worked around my busy schedule. Everyone I.ve worked with has been very kind and knowledgable.

- Erica C.,
Posted on: Google 12/12/2018
Work done: Used a crane to remove a rooftop 2 ton packaged gas/electric heating and air conditioning unit. Replaced it with new system.
Technician:

The technician was excellent

The technician on our most recent visit was excellent. He quickly identified the issue, corrected it and made sure everything was working before he left. He also asked if this was a recurring problem (flooded condensate pump) and I indicated that it was. He came up with a spot on solution, but he

- Gary H.,
Posted on: 12/7/2018
Work done: Troubleshoot furnace and restore normal operation
Technician:

Will call again

Your technician was professional and explained our system to me very well which cleared up some questions I had from our prior Air-Tro visit.

- Tess M.,
Posted on: 11/30/2018
Work done: Scheduled Maintenance
Technician: