Carlos was very knowledgeable. He did a basic service and diagnostic for us. He serviced our unit and explained a few things he could do to correct some problems. Knowing that we are do-it-yourselfers he explained in detail what problems we were having and we decided to fix them ourselves.
Carlos and Adrian were great!! Anytime I asked a question during the install, they were quick to answer and explain to me.
It would have been helpful to know at the time of the quote that the system we chose did not qualify for the $500+ rebates that Pasadena offers.
Keep up the good work and response time.
They were very polite and responsive, and explained how to care for the A/C unit.
It was a pleasure doing business with you and look forward to having the A/C installed in the coming months.
I am very impressed by everyone I’ve talked to at Air-Tro. Carlos in particular- during the job he took the time to explain each thing as it came up, and was very pleasant to work with. He made sure that every aspect of the job was done well and didn’t hesitate to discuss anything. This job was much