You have a happy customer.Excellent services. Thank you.
The new system is a major improvement over the old one. The zones and dampers are set up much better. Also, the Air-Tro technicians found major problems with the prior installation done by a different company.
We are very happy customers. You have provided consistently excellent service.
I'm surprised you don't include ''quality of technician's work'' in reasons for choosing your company.
on time. Knowledgeable. Nice. Fast,
AirTro maintains (and maybe installed) the air conditioning equipment at my church, Altadena Community Church, United Church of Christ, and we have been satisfied with the service. Though AirTro did not install my current heating/air conditioning service, I have had maintenance done by your company
Your service man was neat, clean and answered my questions, clearly.
Our technician was Jose and he did a very good job doing the usual 6-month service and also replaced a fuse that was burned out. The air conditioning has been working very well keeping us comfortable during all the recent heat waves.
I had no problems ever with Air-Tro. And, Yes, I would use you again!
We truly appreciated that the service guys (Douglas & Mike) we more than willing to come extra early on several days to work on our AC problem. Our current schedule needed them to come in prior to regular business hours to work on our AC problem. They're troopers!
My thanks to Jose who helped with a tricky problem involving an old air conditioning. And my thanks to Tony, who has been so helpful, with my air conditioning needs from the beginning. It was great to be able to consult with him.
Air-Tro is one of those companies that you wish others were also like, especially when it comes to subcontractors and any type of person/company that is welcomed into your home -- you want to feel comfortable and confident. I always have the most wonderful and efficient work done when Air-Tro comes
Great company! A high quality product.
Air Tro is a very nice Company !!!
Thank you for being prompt and professional.
Your technician was knowledgeable, articulate, in both English and Spanish and prompt, and efficient
Thank you for the excellent service!
Keep up the fine service.
Daniel polite and accommodating by phone in making appointment. But, unit purchased from Air Tro (2009) now supposedly needs thousands of dollars in repairs because the refrigerant leaked out although location of leak(s) is still undiagnosed after $124. Since we have maintenance agreement I thought
I've seen AirTro trucks around the neighborhood for years now. My neighbors rely on you. I was surprised that your service prices were lower than the vendor I had been using. Now I'm glad I made the switch.
I would like to thank and compliment Jose and Victors for having a great personality and working relationship between the customer and technician. Also, I would like to thank Ben for his helpful information that he provided to me.
I have been a customer for a long time, I have always had men to clean my air condition and heater and they are cheerful and helpful in explaining everything. "
My new Lennox system was installed about 2 1/2 years ago, and am still loving it. We have had no problems, and are very happy with it. My service technician has been Jose C. since I started with you, and hope to be able to keep him. He knows his stuff, and takes all the time I need to get my questions answered.
We have been doing business with Air Tro for years. All of our AC units on top of our building have been installed by Air Tro. Tony has always been nice and professional anytime I have talked to him on the phone or in person. All of your technicians are always very nice when I talk to them before
As always, the technician was courteous, knowledgeable and on time. The office staff has always been pleasant and thorough.
As with all of our experience - first rate
Always consistently good. Plus, the last many times you have had all of the filters with you and complete the job all at one time.
This was a regular maintenance call, but I've had nothing but good experiences with your service since you installed my HVAC system in 2012. Even last year, I was warned that the heater was going to fail due to a strange reading, and sure enough, it was something that happened on the model
Our service technician Jose was very courteous and helpful in explaining the status of our equipment.
AirTro has always been a great customer experience. Responses are always timely and technicians are knowledgeable courteous and professional.
No Complaints. Oscar was very professional and understanding.
We have had our new HVAC system for 2 years and have no regrets on the investment. Where were you 5 years ago when we had no AC? To Your Success Betty F. Christopher McGill 12/22/16 Sierra Madre R Joshua gets an A+ in our book Changed out worn equipment and installed high efficiency replacement system. We have using Air-Tro for 49 years.
All 3 technicians were friendly, polite and efficient and that was especially impressive considering the adverse weather conditions this past week. Special thanks to Gerald for explaining each step of his diagnostic.
John, Daniel and Pete have always been very attentive, helpful, friendly, try to schedule same day service, understanding, good listeners to get to the problem/issue that needs attention. And then there is Mike the ever present reminder always trying to get us contracted for PM.
I have been doing business Air-Tro for many years....possibly over 25+ years as the organization installed my first airconditioning/heating system many years ago. Thank you for your continued fine service!
Very happy we went with your Company. It has now been a year since the new equipment was installed, and it has worked up to expectations from the first day.