We truly appreciated that the service guys (Douglas & Mike) we more than willing to come extra early on several days to work on our AC problem. Our current schedule needed them to come in prior to regular business hours to work on our AC problem. They're troopers!
Helped with a tricky problem
My thanks to Jose who helped with a tricky problem involving an old air conditioning. And my thanks to Tony, who has been so helpful, with my air conditioning needs from the beginning. It was great to be able to consult with him.
We wish others were like Air-Tro
Air-Tro is one of those companies that you wish others were also like, especially when it comes to subcontractors and any type of person/company that is welcomed into your home -- you want to feel comfortable and confident. I always have the most wonderful and efficient work done when Air-Tro comes
Great company!
Great company! A high quality product.
Very nice!!!
Air Tro is a very nice Company !!!
Thank you for being professional.
Thank you for being prompt and professional.
Prompt & efficient
Your technician was knowledgeable, articulate, in both English and Spanish and prompt, and efficient
Thank you for the excellent service!
Thank you for the excellent service!
Keep up the fine service.
Keep up the fine service.
Polite and accomodating
Daniel polite and accommodating by phone in making appointment. But, unit purchased from Air Tro (2009) now supposedly needs thousands of dollars in repairs because the refrigerant leaked out although location of leak(s) is still undiagnosed after $124. Since we have maintenance agreement I thought
I’m glad I switched
I've seen AirTro trucks around the neighborhood for years now. My neighbors rely on you. I was surprised that your service prices were lower than the vendor I had been using. Now I'm glad I made the switch.
Very good
Very good
Great personality and great working relationship
I would like to thank and compliment Jose and Victors for having a great personality and working relationship between the customer and technician. Also, I would like to thank Ben for his helpful information that he provided to me.
Cheerful and helpful
I have been a customer for a long time, I have always had men to clean my air condition and heater and they are cheerful and helpful in explaining everything. "
I really like working with them
My new Lennox system was installed about 2 1/2 years ago, and am still loving it. We have had no problems, and are very happy with it. My service technician has been Jose C. since I started with you, and hope to be able to keep him. He knows his stuff, and takes all the time I need to get my questions answered.
Always nice & professional
We have been doing business with Air Tro for years. All of our AC units on top of our building have been installed by Air Tro. Tony has always been nice and professional anytime I have talked to him on the phone or in person. All of your technicians are always very nice when I talk to them before
Courteous, knowledgeable and on time
As always, the technician was courteous, knowledgeable and on time. The office staff has always been pleasant and thorough.
As with all of our experience – first rate
As with all of our experience - first rate
Always consistently good.
Always consistently good. Plus, the last many times you have had all of the filters with you and complete the job all at one time.
Nothing but good experience
This was a regular maintenance call, but I've had nothing but good experiences with your service since you installed my HVAC system in 2012. Even last year, I was warned that the heater was going to fail due to a strange reading, and sure enough, it was something that happened on the model
Very courteous and helpful
Our service technician Jose was very courteous and helpful in explaining the status of our equipment.
A great customer experience
AirTro has always been a great customer experience. Responses are always timely and technicians are knowledgeable courteous and professional.
Very professional and understanding
No Complaints. Oscar was very professional and understanding.
Thank you for a good job
We have had our new HVAC system for 2 years and have no regrets on the investment. Where were you 5 years ago when we had no AC? To Your Success Betty F. Christopher McGill 12/22/16 Sierra Madre R Joshua gets an A+ in our book Changed out worn equipment and installed high efficiency replacement system. We have using Air-Tro for 49 years.
Friendly, polite and efficient
All 3 technicians were friendly, polite and efficient and that was especially impressive considering the adverse weather conditions this past week. Special thanks to Gerald for explaining each step of his diagnostic.
