I recently called you and spoke to one of your managers, extolling and praising your employee who fixed our heater.
The technician gave me a thorough report on my system and made recommendations with options for both the near- and long-term.
I would have rated higher, but when I first called, Daniel forgot to schedule my appointment and I spent all day waiting at home for nothing. When I called on Monday to find out what happened for my Saturday appointment, another person (a girl, didn't get her name) mentioned that I was not scheduled
Your company responded in a timely manner when my air conditioning unit went out during the very warmest of days (5,6,7th). Your electrician was marvelous. He patiently analyzed the problem and proceeded to fix it.
Six months ago was the first time using AirTro. Technician was professional, even using shoe covers when entering house and placing mat on hardwood floor before using ladder. This time, technician did not use shoe covers or mat; walked back and forth through our house to get to condenser in back yar
Keep up the good work.
Service guy was very friendly and courteous.......he is a true asset to your company.
The technicians were great and listened to me when we needed to locate the return vent in the dining room. All the work was done in a very neat and clean way. The A/C is quiet and keeps the home cool & comfortable.
The technicians that have come to service the system have been great.
It's a big plus to have Kevin Berry as my next door neighbor.
No complaints - so no comments.
Adalberto came out one day after I spoke to the office, to fix my broken AC. It's been 100*+ lately, so I was thankful for that! He had the right part on his truck and fixed it promptly. In addition, he thoroughly checked the rest of the unit and ducting, to make sure everything was functioning.
Your technician worked efficiently. Fixed our problem, and saved us a lot of money. Plus there was no sales pitch, or pressure for other work to be done. Thank you for that.
The Technicians are always very respectful, showing good manners and concern for the customers furniture and property. And always making sure the heaters are fixed and working properly before they leave the property. They are always kind and very courteous.