Pasadena

Thanks for a job well done.
Posted by Fred Fauvre on May 12, 2013
Work Done: Replaced defective cooling coil under factory warranty.
Review: Thank you very much for the good job you did in repairing my air conditioner. We’re especially appreciative of you doing it when we were not able to be there ourselves. Thanks for a job well done.

Pasadena

I really appreciated the technician.
Posted by Mary T. on April 29, 2013
Work Done: Provided recommendation on replacing through-the-wall unit.
Review: I really appreciated the technician’s honest feedback and the fact that he wanted me to save some money, even if that meant my not utilizing the company’s services.  It made me feel that he was giving me his honest assessment and not trying to rip me off with unnecessary costs.

All I know is, in the future, if I need any complicated or specialized AC work to be performed in my home or if my friends need any referrals, I will be calling Air-Tro Heating & Air Conditioning.

Huntington Beach

Great company with honest and outstanding people.
Posted by Ada B. on March 26, 2013
Work Done: Replace old asbestos duct, installing new split system equipment.
Review: Air-Tro is a great company with outstanding and honest people. They always exceed our expectations, considering that their industry is filled with less than reputable companies. They stand out as a leader and the best company in their category.

Los Angeles

Excellent customer service!
Posted by Ruth Bishop on April 5, 2013
Work Done: We found a way to provide spot cooling to a hard-to-reach room (the family room). We installed a two ton ductless split heat pump, including a remote control thermostat.
Review: Excellent customer service by Jerren and the installers.

Monrovia

Am I pleased? Yes!
Posted by Mark Ladinsky on March 22, 2013
Work Done: All-new Lennox Elite equipment, including two-stage gas valve furnace for precise heating control. Also included a WiFi digital thermostat for control using a smartphone from anywhere world-wide.
Review: Your men were a pleasure to work with. I’ll be happy to refer people to
you in the future.

Pasadena

Air Tro was great
Posted by Brian League on February 25, 2013
Work Done: Replacement of air handler heating/cooling system with gas furnace and direct expansion cooling coil.

Review: Air Tro was great.

Pasadena

These guys are absolutely fantastic!!
Posted by Julie O. on February 1, 2013
Work Done: Replaced capacitor on furnace.

Review: Air-Tro answered the phone immediately, was responsive, very professional, and above all honest. They replaced a $75 capacitor and now my furnace works.  I highly recommend Air-Tro for all those looking for an honest and decent HVAC contractor that treats you right and does quality work.

Brea

Installation team was just fabulous. GREAT job.
Posted by Judi Voeltz on January 10, 2013
Work Done: Change out existing four ton system. Install new attic furnace and ductwork. Relocate condenser to free up space in homeowner’s backyard.

Review: Installation team of Emmy and Joe were just fabulous. Very easy to work with and they did a GREAT job.

Diamond Bar

Excellent customer service. The installation went very smoothly.
Posted by Bonping Goh on Jan 9, 2013
Work Done: Installed two-stage furnace with matching two-speed air conditioner to provide excellent temperature control, on both moderate days and on extreme days.

Review: Excellent customer service. The installation went very smoothly.

West Covina

The installers were very professional from beginning to end.
Posted by “Fatty N.” on Jan 3, 2013
Work Done: Replaced defective attic furnace during a cold snap within 24 hours of the customer giving the approval.

Review: The 2 installers were very professional from beginning to end. They vacuumed and swept where they worked, and the furnace worked perfetly the first time  around. The installation was great, minus the lack of communication about an $84 deduction for the service call and the included free thermostat.

Pasadena

You cannot go wrong with Air-Tro
Posted by J.C. on Dec 29, 2012
Work Done: Repaired heater. Cleaned the system, replaced the filter, and restored design required air flow.

Review: I was skeptical and did not know which HVAC repair company to go with but decided to call Air-Tro based on its reviews.  I am very happy I did! They res
olved the issue with an honest and detailed diagnosis. This is a great company,
and I will recommend Air-Tro to others!

Huntington Beach

We would like to express our appreciation for a job well done.
Posted by Roman Basin on Dec 21, 2012
Work Done: Scheduled removal of asbestos ducts and installation of complete new central heating and air conditioning system. All ductwork is sealed and strapped to minimize leakage.

Review: We would like to express our appreciation for a job well done, especially Kevin, Jose, Jake, Larry, Tim and all the team.

Altadena

Thank you for an excellent experience
Posted by Victor & Betty Talbert on Dec 19, 2012
Work Done: Replace return duct system for existing basement furnace.

Review: Your installers were very nice and polite. They took the time to ask us what we wanted in placing the return grill. They were very careful to protect our floor and furniture as well.

Hacienda Heights

Neat and Clean – Wonderful

Posted by Inge-Lise Robles on 12-06-12
Work Done: New ductwork, furnace and air conditioner, including programmable thermostat and media air filter. Asbestos abatement by licensed removal company.

Review: Neat and Clean – Wonderful

Downey

Very Happy
Posted by Fabian Munoz on 12-05-12
Work Done: New furnace and air conditioner. Removal of old transite furnace flue.

Review: Very Happy

San Marino

Very pleased with your installation crew.
Posted by Donna Johnson on 12-4-12
Work Done: Top-of-the-line heating and air replacement. Asbestos ducts removed by licensed abatement firm and new ductwork, furnace and air conditioning installed as replacement.

Review: Very pleased with your installation crew.

San Gabriel

The men were very courteous and helpful!
Posted by Christina Stoic on 12-07-12
Work Done: New two stage system (including two-stage furnace, air conditioner and thermostat.) Removal of old asbestos ductwork by licensed abatement company.

Review: The men were very courteous and helpful!

La Puente

“Spick and Span” clean.
Posted by Carl Bennitt on 11-21-12
Work Done: Remove existing equipment and install new, high efficiency 3 ton central heating and air conditioning. Includes media air filtration for improved indoor air quality.           

Review: “Spick and Span” clean.

Altadena

It was done right and well!
Posted by Maureen Conn on 11-28-12
Work Done: Remove old equipment and ductwork from the crawlspace, and install a complete new system with furnace and ductwork in the attic. Included gas and electrical lines, inspections and permits.

Review: Some issues, but it was done right and well!

Monrovia

Bryan was beyond punctual and very professional.
Posted by Alan Bernardino on 11-28-12
Work Done: All new duct system with new furnace. Included new Color Touch digital, programmable thermostat.

Review: Extremely courteous. Bryan was beyond punctual and very professional.

San Gabriel

Your men were very courteous.
Posted by Coetta Wright on 11-27-12
Work Done: Replace 75,000 BTU furnace with new, energy-efficient model.

Review: Your men were very courteous.

San Marino

Especially impressed with Raul and Arthur.
Posted by Robert Stull on 11-26-12
Work Done: New two-stage air conditioner (six times quieter than standard units) plus matching two-stage furnace using 66% less electricity to run the blower.

Review: I was especially impressed with Raul and Arthur. They created a better design than I expected. The worked extremely hard and were very courteous.

Norwalk

Very pleased.
Posted by Ratana Balankura on 11-26-12
Work Done: Remove and replace furnace in the garage.

Review: Very pleased; very good installation. Use me as a reference any time.

La Canada

The installers were great.
Posted by Jan & Bob Chandler on 11-15-12

Work Done: Divide the HVAC system into three separate zones. New attic furnace with variable-speed blower to modulate air flow as demand changes. New two-speed outdoor unit to also modify capacity to match load.

Review: The installers were great! Very courteous

Pasadena

Fantastic
Posted by Mary Ann Smith on 11-19-12

Work Done: Installed new central heating and air conditioning system and added indoor air quality media filtration and zoning with a thermostat for each zone to provide precise comfort.

Review: Absolutely pleased. Men were extremely courteous. Fantastic!

Pasadena

Jose was delightful, courteous and articulate.
Posted by Mary McGilvray on 11-10-12

Work Done: Replaced all existing, leaky ducts and installed new, double-insulated flex ductwork.

Review: Jose was delightful, courteous and articulate

San Gabriel

Recommended to my friends.
Posted by George & Sue Phaneuf on 11-9-12
Work Done: Put in zoned central heating and air conditioning with a thermostat for each zone for best temperature control.

Review: Jacob & Chris always arrived on time and kept disruption to a minimum. Recommended to my friends.

El Monte

Beautiful. Great job.
Posted by Susan Violett on 11-8-2012

Description of Work: Change out 3.5 ton system with new closet furnace and outdoor condenser.

Review: Your men were extremely courteous. It came out beautifully.

Whittier

I felt very comfortable.
Posted by Patricia Pedersen on 11-1-12
Work Done: Remove all attic components, including ducts, furnace and evaporating coil. Install all new replacements.
Review: The service turned out great overall. The gentleman that came out to provide me with an estimate explained all of the different options, which I appreciated. I felt very comfortable with him and they all were very professional. They explained everything to me, and even pulled the permit for the work. Everything was done very thoroughly. They did a good job!

El Monte

They took care of everything.
Posted by Mike Chu on 10-30-12
Work Done: New three ton split system with new furnace, air conditioner and ductwork. Asbestos abated by licensed removal company.
Review: The service was very good overall! We had issues with the city inspector, and once we turned that information over to Air-Tro, they took care of everything.  They were very professional and made sure the job was done in a timely manner. There weren’t any hidden costs or fees.

Monrovia

They’re awesome!
Posted by Donna Baker on 10-30-12
Work Done: Install 3 ton R410a refrigerant unit to replace the defective (and ozone-depleting) existing equipment. Includes new indoor coil.
Review: They’re awesome! They.ve been very responsive, call before they show up, and they always show up earlier than they say they will, even though they give us a window time-frame. I.m a realtor, and I recommend them to all of my clients!

Monrovia

The service has been great!
Posted by Joseph Mercado on 10-30-12
Work Done: Install super-high efficiency split heat pump to keep the upstairs cool while minimizing utility bills.
Review: The service has been great overall! They seem to be honest and fair with their prices. I got about two other estimates prior to them from other companies, and this company was really upfront with the pricing.

Pasadena

Everyone was polite and courteous
Posted by Maria & Ralph Komai on 10-29-12
Work Done: Install new 5 ton system with dual zones and two-speed furnace and air conditioner. Include MERV16 pleated filter to provide outstanding indoor air quality.
Review: We appreciated working with Kevin. We felt he was sincere and informative. Raul and Art were very corteous and told us what they planned to do each step along the way. They were very efficient.

Whittier

Very Courteous.
Posted by Robert Leon on 10-19-12
Work Done: Removed all equipment and had asbestos ducts abated. Installed new Elite two-speed system with furnace, air conditioner and digital thermostat.
Review: Very Courteous. Kept the work area clean. I’m pleased with the new installation.

Cerritos

They were on time and professional
Posted by Rolando Jornacion on 10-10-12
Work Done: Install dual-speed air conditioner with matching dual-speed furnace. Dual speed equipment delivers heating and cooling better matched to loads, which vary as outdoor temperatures change.

Review: They were on time, on the job and did their work professionally.

Whittier

Very good workers
Posted by Michelle Aguirre on 10-9-12
Work Done: Disposal of old, inefficent equipment and ductwork and installation of all new Merit series units and ductwork. Qualified for $1,000 Cash Card and $1,500 rebate.
Review: Very good workers; courteous and kept the work area clean.

Rowland Heights

Very good job
Posted by Joe Lemire on 10-4-12
Work Done: Complete replacement of existing home comfort system, and installation of new Elite system with two-speed air conditioning unit for precise, controlled comfort.
Review: Very good job. Emmanual and Chris took the time to explain how everything works.

San Gabriel

Excellent Work
Posted by George Arnerich on 10-2-12
Work Done: Installed multiple systems, including a traditional ducted central heating and air conditioning system PLUS a ductless split system for the upstairs master bedroom.
Review: Excellent work. Completed in less than 4 days.

Pasadena

Impressed with the quality of service.
Posted by Krishnan Pablo on 10-1-12
Work Done: Remove roof-mounted equipment and install replacement 2½ ton packaged  heater and air conditioner. Includes crane hire to safely lift old unit off and new unit on.
Review: Impressed with the quality of service and the proficiency and professionalism of the workers.

Lynwood

Many Thanks!

Posted by Tom Riddell on 10-2-12
Work Done: Remove old system and have asbestos vent taken by abatement contractor. Install new Elite central heating and air conditioning with two-speed air conditioner for optimal energy and comfort.

Review: I cannot say enough nice things about my experience with Air-Tro Inc. From start to finish they have kept all their promises, appointment dates, phone calls, obtaining city permit, etc. Everyone very professional from salesman, people in the office and installers. Would recommend Air-Tro Inc.

Pasadena

I’m very impressed.
Posted by Melita & Dan Ryan on 10-1-12
Work Done: Install 5 ton central air conditioning with 3 zones, allowing for precise temperature control in different parts of the building.

Review: I’m very impressed by the efficiency of your operations, from completing the job on time to processing our rebates and scheduling inspections. Office support staff was very responsive, and installers Raul and Art were the best.

Arcadia

Very pleased.

Posted by Nancy Smith on 9-28-12
Work Done: Complete replacement of attic equipment, including new furnace and cooling coil. Includes new emergency condensate pan.

Review: Very pleased. Everyone I dealt with was informative, courteous and very helpful. Couldn’t ask for better service.

Pasadena

Wonderful Job!

Posted by Sophia & Edward Tise on 9-25-12
Work Done: Fujitsu ductless split system installation for hard-to-cool upstairs portion of the home. Includes 2 ton 21 SEER heat pump air conditioner and air handler.

Review: Many thanks for a wonderful job.

Arcadia

Very good company.

Posted by Paul Roberts on 9-19-12

Work Done: Replaced older 5 ton condensing unit with new energy-efficient equipment.

Review: Very good company.

Arcadia

They did a great job!

Posted by Jack Lin on 9-19-12
Work Done: Replace all existing central heating and air conditioning systems and ductwork. Install new systems that qualify for Los Angeles County Flex Path rebate program.

Review: They did a great job!

Whittier

Very courteous and professional.

Posted by Robert Williams on 9-16-12
Work Done: Remove old, inefficent system and have asbestos ductwork abated. Install new Energy Star 4 ton equipment and well-insulated, sealed ducts.

Review: Bryan and crew were very courteous and professional.

Monrovia

Great to work with!
Posted by Sarah Kelly 9-10-12
Work Done: All new Signature system installed to replace existing 3.5 ton system. Included Healthy Climte air filtration to provide MERV10 rated indoor air quality.

Review: Both Jerren and Mario were great to work with!

Rowland Heights

Very courteous & efficient.
Posted by Gerald Kaller 9-4-12

Work Done: Relocated system from closet to attic, and replaced all equipment with top-of-the-line Signature series units. Qualified for $3,000 Los Angeles County rebates.

Review: Very courteous & efficient.

La Puente

Impressed with the operation.
Posted by Peter Duong on 8-31-12

Work Done: New 4 ton residential system with heating and cooling. Used Lennox Elite equipment.

Review: Very courtesous sales consultant, staff. Overall, impressed with the operation.

Alhambra

Professional and hardworking crew.
Posted by Charles Cohen on 8-20-12

Work Done: Replace rooftop heating & air conditioning unit with new 3 ton system. Included crane lift to remove old unit and install the new equipment. Installed a touchscreen thermostat for convenience and performance.

Review: Your men were courteous and cleaned up. Professional and hardworking.

Pasadena

Emmanuel and Jerren are excellent!!
Posted by Beni Osses on 8-17-12

Work Done: Complete equipment and ductwork installation, using premium R8 insulated ducts and multi-speed Lennox Signature equipment. Qualified for $3,000 Los Angeles County rebate and $1,000 Lennox rebate.

Review: Everyone was courteous and kept the work area clean. Emmanuel and Jerren were excellent!!

Cerritos

All seems excellent.
Posted by Pat Bay on 8-14-12

Work Done: Remove existing obsolete equipment. Install all-new central air conditioner and furnace.

Review: Jake and Chris were polite, careful and gentle on things! All seems excellent.

Monrovia

Extremely helpful.
Posted by Diane Anderson on 8-25-2012

Description of Work: Install power venting for the attic and the garage. Include make-up air vents to promote good air circulation.

Customer Comments: Extremely helpful.

Monrovia

The installation crew from Air-Tro was fantastic!
Posted by Randy Marsh on 8-20-2012

Description of Work: Replace the old furnace, air conditioner, ductwork and thermostat. Install R410a  refrigerant system, including new air conditioner and indoor coil.

Customer Comments: The installation crew from Air-Tro was fantastic! They were polite, hard working and took the time to explain things and answer any questions we had. The units are working great. We love our new system and would refer Air-Tro and these products to our friends.

Monrovia

Very professional representatives of work crew. Positive experience!
Posted by Dave Decker on 8-16-2012

Description of Work: Replaced attic furnace and installed new gas and electrical connections. Put in new R410a air conditioner and coil.

Customer Comments: Very professional representatives of work crew. Positive experience!

San Gabriel

Jerren and the install staff were very courteous. Thank you!!
Posted by Sherri Chen on 8-16-2012

Description of Work: Put in 4 ton Merit system to replace existing obsolete equipment. Install new filter access for easy maintenance.

Customer Comments: Both Jerren and the install staff were very corteous and professional. Helped to get our air conditioning installed earlier than expected. Thank you!!

Hacienda Heights

Extremely happy with the work & workers.
Posted by Daniel Ruelas on 8-11-2012

Description of Work: Update home comfort system with new Merit furnace, air conditioner, and MERV10 media air filter. Install all-new mylar-coated flex ducting to reduce leakage and provide better insulation.

Customer Comments: Extremely happy with the work and workers that completed the job. Only hope that  your company will at times keep tab on the equipment and work completed.

Duarte

I just recommended your company to a neighbor.
Posted by Karen Wilson on 8-8-2012

Description of Work: Replaced nearly-new unit damaged by pets. Persuaded the equipment manufacturer to replace it under warranty.

Customer Comments: Thank you so much for getting me cool last week. You can’t imageine what a relief it was for me and my family. The technician was very nice and dligent. I just recommended your company to a neighbor.

La Mirada

Thank you very much!
Posted by Ernesto Ponce on 8-5-2012

Description of Work: Removed all attic ductwork (including asbestos) and installed multi-speed Lennox Signature equipment and new ductwork.

Customer Comments: Excellent service professionals, helpful,polite and very clean work. Job was completed on time and properly! Thank you very much!

Whittier

Very satisfied with everyone he met or who worked on his job.
Posted by Jim Frei on 8-3-2012

Description of Work: Install two-speed air conditioning unit for smooth, even comfort on mild and on hot days. Add media air filtration for improved indoor air quality.

Customer Comments: Very satisfied with everyone he met or who worked on his job. Emmy solved all problems efficiently. A job well done!

Pasadena

All employees at Air-Tro were a pleasure to work with!
Posted by Sharon Cordner on 7-29-2012

Description of Work: Replaced refrigerant lines and installed complete Elite home comfort system, including new air conditioner and furnace. Added power ventilation to attic.

Customer Comments: It is awesome to finally have an air conditioning system that works, is comfortable, and provides a sense of ease and peacefullnes to our home. I anticipate the heating system to do the same this winter. All employees at Air-Tro were a pleasure to work with!

Pasadena

Emmanuel and his crew were great.
Posted by Allison McMath on 7-25-2012

Description of Work: Complete replacement, including new equipment and ductwork. Qualified homeowner for $1500 Energy Upgrade Flex Path rebate.

Customer Comments: Emmanuel and his crew were great. Worked exttra hours to ensure our job was complete on time.

La Mirada

Emmanuel and his crew were great.
Posted by Allison McMath on 7-25-2012

Description of Work: Complete replacement, including new equipment and ductwork. Qualified homeowner for $1500 Energy Upgrade Flex Path rebate.

Customer Comments: Emmanuel and his crew were great. Worked exttra hours to ensure our job was complete on time.

Hawthorne

Your men were courteous, polite and professional.
Posted by Bryan and Beth Howard on 6-22-2012

Description of Work: Remove existing, deteriorated ductwork and replace with new, double insulated R8 ducts. Seal return plenum to get rid of leaks, and add two wind turbines to improve attic ventilation.

Customer Comments: Your men were courteous, polite and professional. We are quite pleased.

La Puente

Raul and Art were very professional and respectful.
Posted by Bob and Loretta Chase on 6-15-2012

Description of Work: Dispose of current furnace and air conditioner and replace with Signature Series multi-speed units. Install new variable-speed blower furnace and super-quiet outdoor condenser.

Customer Comments: We wish to express our appreciation for the services of your installers Raul and Art. They were very professional and respectful of our home and property. They answered all our many questions and explained in detail what they were going to do. They completely cleaned up, too!

Sierra Madre

We are very happy with the new quiet Lennox air conditioner!
Posted by Robin Patterson on 5-14-2012

Description of Work: Remove existing system for second floor and install new two-speed heating and air conditioning units. Includes 4 ton high efficiency air conditioner, condensing furnace and Healthy Climate MERV 10 media air filter.

Customer Comments: Kevin Berry and our installer, Raul were both extremely professional throughout our entire installation process. We were very happy with our new quiet Lennox air conditioner!

La Verne

First Rate
Posted by Ron Tuck on 5-26-2012

Description of Work: Replace current central heating and air conditioning equipment with Merit Series system. Included new furnace, new air conditioner, sealing of the return cavity for reduced leakage and better air quality, and new registers and outlets.

Customer Comments: The installation team was first rate. Top scores given.

Temple City

Pleasant and helpful
Posted by Charlene Smith on 5-18-2012

Description of Work: Replace old Freon air conditioner with new, high efficiency equipment. Connect to existing electrical and refrigerant lines. Install new cooling coil to match new refrigerant.

Customer Comments: Jose and Jeff were both wonderful. I appreciated how respectful they were of my carpeting, by covering it all with a tarp. Both so pleasant and helpful. Very good with cleanup and answering all my questions.

Pasadena

Hard working and courteous
Posted by Delores Wilson on 5-8-2012

Description of Work: Replaced built-in ceiling fan coil. Included disconnecting all existing electrical and water lines, disposing of old coil, obtaining custom-ordered replacement to fit exactly, and installing it properly to prevent any water leaks or other problems.

Customer Comments: Cole is a sweet, hard-working, courteous young man.

Los Angeles

Excellent Service.
Posted by Curtis Yamate on 4-30-2012

Description of Work: Replace all old attic ductwork, as well as removing old electronic air cleaner. Install all new duct system, including mastic-sealed connections, zip-tied junctions, and superior insulated R6 ductwork.

Customer Comments: Excellent service. Quiet, efficient, knowledgable.

Monrovia

I’ve referred others to Air-Tro.
Posted by Janice Mangum on 4-27-2012

Description of Work: Install new attic furnace, and connect to new 4 ton two-speed air conditioner. Add R6 attic ductwork. Remove old rooftop equipment and seal up old roof penetrations.

Customer Comments: I’m pleased with the new installation. I’ve referred others in the past to Air-Tro.

South Pasadena

Love it!
Posted by Carlos Najera on 4-27-2012

Description of Work: Removed all the existing equipment and ductwork. Installed Signature Series multi-speed high efficiency air conditioning, furnace and duct system. Included media filtration for better indoor air quality.

Customer Comments: All did a very professional, courteous job! The furnace is so quiet; I love it!

Lakewood

Hard working, prompt, informative and polite.
Posted by Thomas Redwine on 3-23-2012

Description of Work: Install new three zone system in residence with multiple thermostats for finer temperature control, variable speed blower for even air flow, and high efficiency air conditioning equipment.

Customer Comments: Your men were very courteous, prompt and hardworking. They answered all our questions. The men were easy to work with, very informative, polite, neat, and steady workers.

Montebello

The system works beautifully.
Posted by Linda Andrews on 3-28-2012

Description of Work: After an older furnace failed due to a crack in the firebox, the entire home comfort system was removed and replaced. New super-high efficiency equipment, with a 98% efficient furnace and 20 SEER air conditioner installed. All ductwork replaced.

Customer Comments: They provided the rebate forms for the Gas Company and did the Lennox rebate forms as well. The system works beautifully; I’m happy with the work they did.

Whittier

Thank you.
Posted by Adam Vallejo on 3-26-2012

Description of Work: Replace current home system with Lennox Elite equipment, including 5 ton air conditioner and two-stage gas furnace.

Customer Comments: Your men were extremely courteous. Thank you.

Norwalk

Very courteous.
Posted by Sandra Lister on 3-21-2012

Description of Work: Installed two ton central heating and cooling system, including media air filter for better indoor air quality.

Customer Comments: Your men were very courteous. Definitely use me as a reference for future customers.

Covina

Commend Chris for his excellent service.
Posted by Elizabeth Duarte on 2-27-2012

Description of Work: Found misbehaving control board in Lennox furnace. Installed replacement board, tested system, and now found everything in good working order.

Customer Comments: Formally commend Chris and his assistant for the excellent service provided. The work they did should be held up as an example for others to try to emulate. They provided service well beyond the expectations.

Los Angeles

Great Service!
Posted by Tyler Long on 2-24-2012

Description of Work: Replace existing two ton central heating and air conditioning. Add Healthy Climate filter to improve indoor air quality.

Customer Comments: Very much pleased with the installation. The men were very courteous, knowledgeable, and easy to work with. Great service and installation – Thanks!

Whittier

Jose did a great job.
Posted by Richard Pedroza on 2-22-2012

Description of Work: Replace equipment, ducts, registers and grills with all-new. Includes 3 ton central heating and air conditioning.

Customer Comments: The installers were courteous and kept the work area clean. Jose did a great job.

Diamond Bar

Very courteous and professional.
Posted by Ray on 2-21-2012

Description of Work: Remove existing equipment and install new furnace and air conditioner. Add filtration and install new ductwork.

Customer Comments: Mario and Vicente were very courteous and professional throughout the job. Very thorough; nothing was left behind.

Monrovia

Go with these guys.

Posted by Vernon Budinger on 2-9-2012

Description of Work: Repaired furnace that was damaged when a previous owner bypassed the safety switches.

Customer Comments: I called Airtro and they sent a professional and knowledgable hvac repairman. If I were going to buy a new unit, I would go with these guys. They are fair and square and knowledgeable.

Glendora

They did an amazing job.
Posted by Mark Poister on 2-9-2012

Description of Work: Removed all attic ductwork (including asbestos) and installed multi-speed Lennox Signature equipment and new ductwork.

Customer Comments: The guys that did the installation did a great job,found solutions and they did an amazing job.

Duarte

Raul is a great guy!
Posted by Douglas Stevenson on 2-8-2012

Description of Work: Install 16 SEER high efficiency system with new heater, air conditioner, ductwork and thermostat.

Customer Comments: Your men were extremely courteous. Raul is a great guy!

Walnut

They did a good job and had a very good price.
Posted by Edward Kennedy on 2-7-2012

Description of Work: Routine maintenance on existing central air conditioning.

Customer Comments: They did a good job and had a very good price.

San Marino

I commend your very fine service technicians.
Posted by Tom Cacciatore on 1-9-2012

Description of Work: Repair defective venting system on condensing furnace.

Customer Comments: I am writing to commend you and your very fine service technicians. I must say that every one of your people who have come to our house have been very polite and very hardworking.

Monrovia

I am extremely pleased with the performance of the team.
Posted by Judy Stevens on 12-23-2011

Description of Work: Installed a new 3 ton system with MERV10 filtration. Replaced all attic ductwork with new metallized jacket ducts.

Customer Comments: I am extremely pleased with the workmanship, promptness, and professionalism of the team!

Whittier

xcellent. Helpful, knowledgeable and efficient. Thank you!
Posted by Kirk Antes on 12-15-2011

Description of Work: Central heating system installation, with new attic furnace, ductwork and color touchscreen thermostat.

Customer Comments: Mario and his team were very nice, worked quitely and effciently. They were very polite and advised me of what they were doing at all times. Kevin was very helpful, knowledgable and efficient. Thank you!

Pasadena

Very pleased. Very satisfied.
Posted by Ruth Richter on 12-20-2011

Description of Work: Replaced closet furnace with new furnace. Included lifetime warranty on the heat exchanger.

Customer Comments: Very pleased. Very satisfied. Your men were very courteous.

Duarte

Very friendly and helpful.
Posted by Jennifer Miller on 11-13-2011

Description of Work: Use crane to remove existing rooftop packaged air conditioner and heater. Install replacement equipment.

Customer Comments: Very pleased with the new installation. The men were courteous, very friendly and helpful.

La Habra Heights

Your company represents old-fashioned service. Bravo!
Posted by Craig Sperling on 11-14-2011

Description of Work: Install four zone residential comfort system using high-efficiency 4 ton two-speed equipment. Replace all ductwork and install new thermostat.

Customer Comments: Your company and its agents represent old fashioned service. The men were exceptionally courteous, and kept the work area perfectly clean. Bravo!

La Mirada

Well satisfied with the crew’s performance
Posted by Carl Binder on 10-31-2011

Description of Work: Had existing asbestos abated and removed old system and ducts. Installed new central heating and air conditioning, including replacement ducts for old asbestos ductwork.

Customer Comments: My wife and I are not only well satisfied with the new installation but also in the quality of workmanship and thoroughness of the crew’s performance.

Fullerton

Kudos to all. Great job, guys!
Posted by Eddie Alcala on 10-31-2011

Description of Work: Installed new high efficiency Lennox air conditioner and new matching furnace. Connected to existing refrigerant lines, ductwork and electrical.

Customer Comments: Great. Courteous, professional, top class staff. No B.S. Kudos to all; great job, guys!

Pasadena

They even repaired an outside screen they opened to vent the HVAC.
Posted by Kathleen Interian on 10-13-2011

Description of Work: Install Signature furnace with variable speed blower and modulating gas valve. This system qualifies for IRS tax credits and local utility rebates.

Customer Comments: They even patched up a screen that they cut to vent the HVAC so that critters wouldn’t enter.

La Puente

Your employees were very friendly and maintained a clean workplace.
Posted by Adan Carrillo on 10-5-2011

Description of Work: Removed existing downflow furnace. Installed new furnace, connecting to existing ductwork, utilities and controls.

Customer Comments: Your employees were very friendly & maintained a clean workplace.

Diamond Bar

They are so responsible and kind.
Posted by Kim Hyunjoo on 10-5-2011

Description of Work: Installed new Lennox Elite air conditioning system with pleated media filter for  improved home air quality. Remove all asbestos ductwork and install new ducts with fiberglass insulation.

Customer Comments: They are so responsible and kind. You can surely use me as a reference for future customers.

Los Angeles

The crew was knowledgeable and professional.
Posted by David Wilson on 10-3-2011

Description of Work: Replace all equipment and ductwork in home. Install new central heating and air conditioning system, with high efficiency equipment and new ducts with dual vapor barrier construction to cut leakage of conditioned air.

Customer Comments: The crew was knowledgeable and professional. They worked fast and were active problem solvers anytime they encountered and obstacle.

Alhambra

The crews are courteous and responsive to questions.
Posted by Chester Gee on 9-6-2011

Description of Work: Replace rooftop package air conditioners. Change out thermostats to use new touchpad thermostats. Replace outlets with high-quality curved blade diffusers. Put in all new attic ductwork.

Customer Comments: The crews are courteous and responsive to questions I ask at the site. When they leave, it’s a nice feeling not to be concerned that you have to clean the work areas.

 Monrovia

I’m very pleased with the new installation
Posted by Barry Dixon on 8-8-2011

Description of Work: Replace leaking attic cooling coil with new unit. Modify existing utility lines and ductwork to accommodate new coil.

Customer Comments: The men were very courteous. I’m very pleased with the new installation.

La Palma

On Time – Clean – Fast – Efficient
Posted by Kim Wilson on 8-2-2011

Description of Work: Install new 3 ton furnace, air conditioner and coil to replace existing central heating and air conditioning equipment. Includes new copper refrigerant lines to replace the existing undersized lineset.

Customer Comments: On Time – Clean – Fast – Efficient. Work completed as bid. What more could you ask for?

Sunland

They fixed the A/C the same day, and saved me from being super sweaty!
Posted by Melissa Kramer on 7-22-2011

Description of Work: Install new 3 ton furnace, air conditioner and coil to replace existing central heating and air conditioning equipment. Includes new copper refrigerant lines to replace the existing undersized lineset.

Customer Comments: It was, I swear, 120 degrees outside when my A/C decided to just blow ambient temperature air into the house.  My house at one point got to 95F no thanks to the lack of insulation in my house. They fixed the A/C the same day, and saved me from being super sweaty!

Covina

We want to commend your crew for going the extra mile.
Posted by John Martinez on 7-26-2011

Description of Work: Remove existing system and abate asbestos. Install all-new 3.5 ton central heating and air conditioning system, with all new ductwork. Add new outlets to the kitchen and living room.

Customer Comments: We were pleased with discussing ideas with your sales engineer, Peter Jager, who had an innovative plan to relocate the equipment. Your crew leader, Emmy, went the extra mile. We want to commend your crew for taking pride in the work. A job well done!

Walnut

I especially want to thank them for helping get our dog!
Posted by Rebecca Jones on 7-11-2011

Description of Work: Replace existing 4 ton furnace and air conditioner with new equipment. Use new R410a non-ozone depleting refrigerant.

Customer Comments: I especially want to thank  them for the help they gave my husband when he was trying to the our dog, who ran away.

Glendora

I haven’t had any company treat me this nice
Posted by Shirley Weber on 7-18-2011

Description of Work:
Install new 3 ton air conditioner with non-ozone depleting refrigerant to replace existing freon system.

Customer Comments: I haven’t had any company treat me this nice as you for many, many years. I didn’t know they existed!

Altadena

Your workers were great. I give them an “excellent”
Posted by Reid Thomas on 7-15-2011

Description of Work:
Supplement existing central heating with new 3 ton air conditioner. Provide new copper refrigerant lines and cooling coil.

Customer Comments: Your workers were great – polite, hardworking, explained what they were doing and why. I give them an “excellent”.

Monrovia

I am very pleased
Posted by Josephine Shih on 7-7-2011

Description of Work:
Replaced undersized 2.5 ton rooftop unit with new 3 ton packaged unit.

Customer Comments: I am very pleased with the new air conditioner. Your men had very good manners.

Arcadia

You couldn’t have sent out a better crew!
Posted by Sanjeet Nijjar on 6-24-2011

Description of Work:
Install new PureAir triple-action air filter with ultraviolet light, photo-catalytic oxidizer and MERV 16 media filtration

Customer Comments: You couldn’t have sent out a better crew! Raul and his helper were clean, polite and respectful. They really did a nice job. Again, thank you. And please tell Raul and his helper thank you again from me.

Arcadia

I will always recommend Air-Tro!
Posted by Iole Banker on 6-15-2011

Description of Work:
Replace all attic ductwork, including having asbestos abated by licensed abatement company.

Customer Comments:
We have been customers of Air-Tro for many years. I always recommend Air-Tro!

Huntington Beach

The process was easy and painless.
Posted by Leanne Arent on 6-8-2011

Description of Work:
Add 3 tons of air conditioning to existing central heating system. Provide new refrigerant lines, ductwork and thermostat.

Customer Comments:
The process was easy and painless. The crew that came out was very polite and friendly. We had kids and dogs running around and they were great.

San Dimas

I was very pleased with the professionalism.
Posted by Roger Johnson on 6-7-2011

Description of Work:

Remove existing central heating, air conditioning and ductwork. Install new Signature Series high efficiency Lennox system.

Customer Comments:
I was very pleased with the professionalism of all the people associated with the job. Jose and Bryan were very polite.

La Canada

They took pride in their skills and their work.
Posted by Rodger Burt on 5-31-2011

Description of Work:
Replace all existing rooftop ductwork with new, custom fabricated sheet metal fittings. Properly seal all roof connections to avoid water leakage. Install new color touchscreen thermostat.

Customer Comments:
It was a good team effort. As customer our questions and concerns were heard and the workers were competent and took pride in their skills and work ethics. They even cleaned up for workers from a previous project.

Pasadena

Very customer service oriented
Posted by Carrie Hawkins on 5-27-2011

Description of Work:
Abate existing asbestos ducts using licensed abatement firm. Install new 5 ton central heating and air conditioning system. Add new outlets in the living room to improve air flow.

Customer Comments:
Jonny and the crew were very customer service oriented. Very courteous. We’re happy with the installation.

Glendale

Courteous? Very much so.
Posted by Elizabeth Mc Murray on 5-18-2011

Description of Work:
Replace existing defective furnace.

Customer Comments:
Courteous? Very much so.

Whittier

Everybody was good.
Posted by Paul Nelson on 5-11-2011

Description of Work:
Put in Lennox Merit Series equipment, including Healthy Climate air filtration system.

Customer Comments:
Everybody was good. Especially pleased with Mario & Vincent.

Sierra Madre

Very nice young men
Posted by Steven Weakley on 5-6-2011

Description of Work:
Connect new air conditioner and coil to existing furnace and ductwork.

Customer Comments:
Very nice young men; technicians and Tony.

Rowland Heights

Very Courteous!!
Posted by Chuck Sheridan on 5-5-2011

Description of Work:
Remove wall heater and install a new closet furnace. Add 3 ton air conditioner plus all required ductwork. Include new touchscreen digital thermostat.

Customer Comments:
Very Courteous!! I would recommend Air-Tro Air Conditioning and Heating to everyone.

San Dimas

They worked hard every day and always left our place cleaned up.
Posted by Adam Butler on 5-4-2011

Description of Work:
Add all-new central heating and air conditioning equipment and ductwork. Cut in new outlets and registers, and run gas lines, electrical and controls.

Customer Comments:
Kevin did a great job explaining what needed to be done and answering questions. Emmanuel and Jose worked hard each day and always left our place cleaned up. Thanks!

Pasadena

I admire Air-Tro as an organization.
Posted by George Miranda on 4-27-2011

Description of Work:
Install complete York 3 ton central heating and cooling system. Add new touchscreen digital thermostat.

Customer Comments:
Your men were extremely courteous. I admire Air-Tro Inc. as an organization.

San Gabriel

Very Courteous.
Posted by Robert Heckman on 4-22-2011

Description of Work:
Removed rooftop package air conditioner and installed replacement 3 ton unit. Connected to existing ductwork and utilities.

Customer Comments:
Very courteous. Our neighbor is interested in a new system; you may use us as a reference.

Altadena

Very professional and courteous
Posted by Michael Druez on 4-16-2011

Description of Work:
Replace furnace and install new 3.5 ton air conditioner. Includes new color touchscreen thermostat.

Customer Comments:
Jerren from Air-Tro was very professional and courteous. The installers were clean and on time every day of the job. They had wonderful suggestions; they even went out and bought a special blade to cut tile in our bathroom. They took care of us down to our last concern. They really care about customers and their satisfaction.

San Gabriel

 

I think they did a great job!
Posted by Mike Boren on 4-14-2011

Description of Work:
Install new wall heater to replace existing, defective model. Replace vent pipe and add new thermostat.

Customer Comments:
Your crew was knowledgeable and professional. I think they did a great job! Thank you.

Rowland Heights

Very professional. Absolutely courteous!
Posted by Brian Bart on 4-14-2011

Description of Work:
Remove existing equipment and install complete Lennox Merit central heating and air conditioning. Install all-new UV-resistant attic ductwork.

Customer Comments:
Raul and Brian did a great job – very professional. Peter was very helpful.

Glendora

I was very satisfied with the service
Posted by Patric Realy on 4-11-2011

Description of Work:
Repaired existing air conditioning. Found defective condenser fan motor. Ordered a replacement and got the equipment back up and running.

Customer Comments:
I was very satisfied with the service. They were on time and professional.

Pasadena

Very professional and courteous
Posted by Sharon Termine on 4-7-2011

Description of Work:
Replace existing equipment. Install new furnace, air conditioner and ductwork.

Customer Comments:
Cole and Mario were very professional, courteous and answered my questions. The did their job well. I am very pleased with the installation.

Temple City

They were very polite
Posted by Melinda Stewart on 4-7-2011

Description of Work:
Remove existing asbestos ductwork using a licensed abatement company. Replace 2 ton heat pump system with new equipment and ductwork.

Customer Comments:
They were very polite.

Pasadena

Very good work
Posted by Arbin Bhenbri on 4-6-2011

Description of Work:
Add new ductwork to improve air flow.

Customer Comments:
Very good work. Definitely use me as a reference for future customers.

Orange

It looked perfect afterwords
Posted by Mila Liliem on 4-6-2011

Description of Work:
Installed “mini-split” ductless air conditioner for the family room.

Customer Comments:
The whole job was done professionally, cleanly and it looked better than imagined when completed. They finished all in a day’s time, which amazed me.

San Gabriel

Polite. Pleasant. Easygoing but Conscientious.
Posted by Pam Heuckel on 4-4-2011

Description of Work:
Install new 5 ton air conditioning system with new electrical service and zone control system.

Customer Comments:
Polite, pleasant, and easygoing but conscientious. Answered questions politely and informatively. Really seemed to enjoy their work and wanted it done right. I appreciate the willingness to put in an extra effort to satisfy the customer. When we resisted cutting down a cherished 57 year old shrub, Kevin suggested moving the electrical panel. Never any grumbling; always happy to do it.

Altadena

Raul and Brian were very professional
Posted by Susan Streets on 4-4-2011

Description of Work:
Had asbestos removed by licensed abatement contractor. Installed new 3 ton air conditioner matched to furnace we installed two years ago. Updated home electrical service to accommodate greater electrical usage.

Customer Comments:
Raul and Brian were very professional.

Arcadia

Thank you for your prompt attention
Posted by Wayne Rodgers on 3-30-2011

Description of Work:
Replace two defective and unsafe closet furnaces in two homes. Upgrade electrical and vent pipe to meet current code.

Customer Comments:
Thank you for your prompt attention. Thankfully we avoided a serious problem.

Arcadia

Very pleased with the whole process
Posted by Greg Board on 3-28-2011

Description of Work:
Install two new central heating and air conditioning systems for a home. Mount the outdoor equipment on the roof. Seal all ducts.

Customer Comments:
Everyone was courteous, capable, and went out of their way to understand our concerns. Our house is measurably more comfortable. We might even look forward to our hot humid August weather!

El Monte

Really like your service
Posted by Raul Yanez on 12-10-2010

Description of Work:
Furnace changeout. Installed new condensing furnace for utility rebates, manufacturer rebates and federal tax credits.

Customer Comments:
Really like your service.

Alhambra

Completely satisfied!
Posted by Dudley Doan on 8-25-10

Description of Work:
Have existing asbestos duct system removed by licensed abatement contractor. Replace all ducting with new fiberglass insulated duct, sealed at every connection for best efficiency.
Customer Comments:
Completely satisfied. Your men were extremely courteous. They left the work area cleaner than when they arrived! I’m sorry I didn’t start with Air-Tro. Everyone who I have met from Air-Tro has been professional, knowledgable and courteous.

Courteous, quiet and clean.
Posted by Anette Arizmendez on 8-13-10

Description of Work:
Have asbestos ductwork removed and install all new, sealed ductwork and new Lennox central heating and air conditioning equipment.
Customer Comments:
Your men were courteous, quiet and clean.

The Technicians did a great job!
Posted by Frank Yan on 8-8-08

Description of Work:
Installed a complete new central heating and air conditioning system with multi-speed furnace and air conditioner for optimal comfort and efficiency.
Customer Comments:
The two technicians did a great job. They were prompt and courteous and were very knowledgeable and meticulous during the installation.

Altadena

Excellent work!
Posted by Gail and Leon Rosental on 4-22-09

Description of Work:
Replaced original dated central heating and ductwork with all-new system. Added central air conditioning as well.
Customer Comments:
We are pleased with the work done and the crew that installed it, they cleaned up everything before leaving. We feel that you’ve completed your contract and yes, you may use us as a reference. Excellent work!

Very Pleased
Posted by Kent Dellenbusch on 8-20-07

Description of Work:
Install all new Energy Star high efficiency central heating and air conditioning with two-speed furnace and air conditioner. Includes upgrading home electrical service and installing whole-house indoor air quality filtering system.
Customer Comments:
Tony, Danny and Mario were great! Courteous and knowledgeable. I will recommend Air-Tro.

Arcadia

Very good.
Posted by Rick Wang on 8-17-10

Description of Work:
Replaced existing central air conditioner and furnace with Rheem Prestige equipment. System qualified for $2,800 in tax credits and rebates.
Customer Comments:
Your men were courteous and very good. We’d also like you to quote a system for our new warehouse.

Qualified for $4,000 in tax credits and rebates.
Posted by Phil Stillwell on 8-17-10

Description of Work:
Installed Lennox Signature Series top efficiency furnace and air conditioner. Included PureAir indoor air quality filter with germicidal ultraviolet light. Qualified for $4,000 in tax credits and rebates.
Customer Comments:
Your men were courteous and very professional.

Clean beyond words.
Posted by John Meysenburg on 6-10-10

Description of Work:
Removed existing outdated system and installed a new Lennox 3 1/2 ton central heating and air conditioning equipment. Replace all the ductwork with a new sealed system. The new central air conditioning qualifies for a $1500 tax credit.
Customer Comments:
Your men were absolutely courteous. They kept the work area clean beyond words.

Thank you, Air-Tro!
Posted by Barbara Smith on 4-17-10

Description of Work:
Replaced an older rooftop unit with a new high efficiency heating and air conditioning package unit. Sealed all duct connections with commercial mastic to prevent air and water leaks.
Customer Comments:
Your installers were great! They are always courteous, fast and efficient. Thank you, Air-Tro!

You did a great job for me!
Posted by Mrs. Reilly on 6-3-09

Description of Work:
Installed multi-speed equipment for precise comfort control in the home.
Customer Comments:
I can’t say enough about Cole. He came early, stayed late and worked hard to finish, to accomodate a previous out of town function I had to leave for. Mike and all the other lads were also very good workers. Thanks Cole, you went far beyond my expectations. I really appreciated it. Kevin Berry, I thank you for the information and explanation of the units I purchased in language I could understand. I especially thank you for your patience in answering my numerous questions and for giving me updates all along the way.

Professional from start to finish!
Posted by Brenda Nardoni on 5-21-09

Description of Work:
Replaced older air conditioning unit with new system using reformulated, non-ozone depleting refrigerant
Customer Comments:
From start to finish your company was very professional and everything was delivered as promised. Thank you.

I would highly recommend Air-Tro
Posted by Joyce Nagafuchi on 12-18-08

Description of Work:
Maintenance service of air conditioning unit and heater.
Customer Comments:
The service tech was prompt and very professional. As it turned out, there was very little to be done with both the A/C and heater since he said both units looked fine. It has been a while since both units were serviced. The service was thoughtful in removing his shoes before entering my house and took his shoes with him as he climbed up the ladder into the attic where the heating unit was. He was careful in carrying the 6ft. ladder up the stairs so as not to hit my walls or knock anything around. He didn’t try to take advantage of me by doing work that was not necessary at this time. I was extremely satisfied with the service of Air-Tro and would highly recommend their services to my friends.

Very Polite
Posted by Joanne Tormey on 9-07-07

Description of Work:
Installed new air conditioner and duct system, along with an Aprilaire whole-house air cleaning system.
Customer Comments:
Tony and Danny did a really good job.

I was very pleased
Posted by Karen Berardi on 8-22-07

Description of Work:
Remove all existing attic ductwork and replace with all new. Replace outlets in bedrooms with larger registers. Install whole-house indoor air quality filtering system.
Customer Comments:
They were very clean and organized, I was very happy with the work done – i will tell all my friends about Air-Tro.

They were very careful
Posted by Dawn Bohman on 8-16-07

Description of Work:
Replaced the air conditioning system and ductwork. Mastic seal all seams, and install balancing dampers to adjust system airflow.
Customer Comments:
I wanted to thank you for the professionalism of your serviceman. Whenever I called for a trouble shooting repair and installation of the new condenser unit and duct work, the men were always clean, efficient and caring.

Claremont

Very nice job
Posted by Bob Edwards on 7-30-08

Description of Work:
Removed an existing, badly designed duct system and installed properly engineered ductwork. This included a high-efficiency air system to improve comfort and provide healthy indoor air.
Customer Comments:
Please show my survey answers to Martin, he did a very nice job.

Covina

Very good.
Posted by Chris C. on 8-24-09

Description of Work:
Air conditioning service on residential property
Customer Comments:
Very good. As soon as the technician arrived, he noticed the fan motor was installed upside down. He quickly fixed that, filled up the freon and changed the filter. Very professional, courteous and friendly. He also willingly honored the Angie’s List $25 coupon. Thanks!

Downey

Good team!
Posted by Thomas Burney on 9-5-08

Description of Work:
Replaced refrigerant lines and cooling coil on exting system.
Customer Comments:
Alfred and Brian were a good team. Very efficient, very courteous.

I would recommend them to anyone.
Posted by Paul Chun on 8-4-08

Description of Work:
Repaired a malfunctioning air conditioning unit.
Customer Comments:
I think they did a great job with the work, the pricing seemed a little high but I felt that it was fair. I was pleased and would recommend them to anyone.

Duarte

You came through like champs!
Posted by Jean Henderson on 12-21-09

Description of Work:
Replaced package heater/air conditioner with new tax-credit qualifying model, saving on utility bills as well as cutting their payroll income tax.
Customer Comments:
“You guys came through like champs – Thanks!”

Glendale

Jon was great!
Posted by John and Katia Boudouvas on 4-9-10

Description of Work:
Replaced the old attic ductwork with new R6 insulated flex duct. Installed balancing dampers for controlling air flow. Replaced plenums with new insulated sheet metal plenums.
Customer Comments:
Jonny was great. He came to check things out and was honest and so helpful. We needed this work done ASAP and he made sure it happened.

Very professional
Posted by C. Wolff on 3-24-09

Description of Work:
Complete replacement of the home’s central heating and air conditioning system with a Speed furnace and air conditioner.
Customer Comments:
The Air-Tro staff and technicians were very professional. The install went off without a hitch. I am very happy with my new energy efficient HVAC system. Air-Tro is the best!

Glendora

I would recommend Air-Tro without reservation.
Posted by Gregory Mullin on 4-27-09

Description of Work:
Installed a complete system with new equipment and zoning for room-by-room temperature control.
Customer Comments:
explain, suggest and fulfill.

La Canada

Very helpful!
Posted by Margie and Anthony Riewe on 2-10-2010

Description of Work:
Removed asbestos ductwork and old furnace. Installed all-new sealed and insulated duct system. Installed new attic furnace with modulading gas valve for ideal indoor temperature and comfort. System qualified for IRS $1,500 tax credit.
Customer Comments:
“The men were courteous and very helpful”.

Los Angeles

I would definitely refer you
Posted by Jerry Domier on 3-13-08

Description of Work:
Installed rooftop air conditioning and all new package unit duct work and outlets.
Customer Comments:
Good working relationship between the men! Had to leave the house for several hours, and had full confidence that everything was OK.

Monrovia

Air-Tro, Honest and Thorough
Posted by Carol Williams on 7-21-2010

Description of Work:
I called Air-Tro due to poor cooling by the A/C in 2 rental units. The Tech found and changed a clogged filter, topped off R-22 refrigerant, fixed a broken secondary drain, and recommended some things to consider, including insulation. He even gave me the name of a company to call for an estimate which I did. That company was also very professional.
Customer Comments:
Ben was very competent, honest and thorough. He did his work in a timely manner and then reported his findings to me regarding both units. He wrote up a detailed report including the name of the unit serviced, the make, model, serial number and voltage/phase…. I plan to call Air-Tro at the beginning of the winter/summer seasons for a pre-check next time.

So polite, so professional
Posted by Dean Athans on 4-30-09

Description of Work:
Installed all new system and ductwork. The system qualified for a $1500.00 tax cut!.
Customer Comments:
We have rarely seen workman who were so polite, and professional. We are very pleased with the installation.

Use me as a reference
Posted by Tony Garcia on 7-30-08

Description of Work:
Replaced undersized air conditioner and duct work with properly designed system.
Customer Comments:
Cindy was a great tech.

They were very polite and responsive
Posted by Sarah and John Hesket on 6-30-08

Description of Work:
Added a 3-ton air conditioning system to an existing furnace and duct system.
Customer Comments:
They were very polite and responsive, and explained how to care for the A/C unit.

Ontrario

Very pleased
Posted by Our Lady of Lords Parish on 11-12-08

Description of Work:
Replaced 10 tons of heating and cooling equipment with modern, high-efficiency units.
Customer Comments:
The team working here was excellent. It is a pleasure to see people working like that.

Pleased with the new installation
Posted by Rene Ledis on 10-28-08

Description of Work:
Installed a zoning system to provide individual temperature control for upstairs and downstairs.
Customer Comments:
Apart from being courteous they respected what we were trying to achieve in the basement.

Pasadena

Very professional!
Posted by Mary Ann Kelly on 11-3-10

Description of Work:
Our heater had stopped working, and Gerald came out to diagnose and fix the problem. The gas valve on our heater had failed, and he replaced it with a new one. He also updated the incoming gas line (from flexible to rigid) to update it to code. The diagnosis and fix took just about 3 hours.
Customer Comments:
Gerald was on time, was very professional, and answered my questions clearly. The total cost included an $84 discount for the diagnostic fee, sales tax and a $25 Angie’s List coupon.

Over $3,000 in tax credits and rebates.
Posted by Jeannette Hollis on 8-24-10

Description of Work:
Install complete new Rheem 2 stage system with new furnace and air conditioner. Includes media filter for whole-house indoor air quality. Qualifies for over $3,000 in tax credits and rebates.
Customer Comments:
We were very impressed by the entire team. The work was done promptly, as promised.

Very happy with your service.
Posted by Paula Sharar on 8-11-10

Description of Work:
Scheduled maintenance.
Customer Comments:
Jonny took the time to introduce himself in a manner that put both me and my shy dog instantly at ease. He worked efficiently, quickly and quietly. I thought you’d like to know how much I appreciated my experience with him. I will continue, without hesitation or reservation, to recommend Air-Tro.

Very efficient.
Posted by Guy and Pauline Laskey on 8-4-2010

Description of Work:
Installed new high-performance central heating and air conditioning equipment. Replaced all attic ductwork with new metalized jacket flex duct with 1.5″ fiberglass insulation to protect the conditioned air from attic heat. System qualified for $1,700 in rebates and tax credits.
Customer Comments:
We are very pleased with the new installation. The job was done very efficiently. The workers were very polite, and left a very clean job.

Great job!
Posted by Dr. Terry Larsen on 6-16-10

Description of Work:
Re-piped the refrigerant lines due to leaks and deterioration of existing copper line set. The new lines were covered and painted to match the exterior.
Customer Comments:
Great job! Financing arrangements were professional and helpful, too.

Skillful and professional
Posted by Ellis Jones on 4-13-10

Description of Work:
Installed a complete 4 ton heating and cooling split system, including roof-mounted air conditioning unit and closet furnace.
Customer Comments:
The men were courteous, knowledgeable and performed the work in a skillful and professional manner, for which we are appreciative of.

Pleased with the installation
Posted by Nasim Khoury on 6-2-09

Description of Work:
Removed all attic ductwork. Replaced it with a double-insulated duct system to reduce energy use. Mastic-sealed all seams.
Customer Comments:
Keep up the goood work!

Very professional
Posted by Joanna Soh on 4-27-09

Description of Work:
Removed old rooftop unit and replaced it with a new system.
Customer Comments:
I was very pleased at their courtious and professional manner, and how they took extra precaution to keep the work area clean.

Very pleased
Posted by Edward Fehrenbacher on 4-21-09

Description of Work:
Installed complete 5 ton home comfort system including air filtration, heating and air conditioning. Also includes ductless split system air conditioner in the family room.
Customer Comments:
Kevin Berry did an excellent job in fulfilling all of our needs. Very pleased with the installation, your men were very courteous and Mario A. and Mario were excellent technicians. We will certainly use you again and refer you to others when we can.

I got exactly what I paid for
Posted by Michael Weinberg on 3-16-09

Description of Work:
Replaced a section of ductwork under the house which was found to be smashed and restricting airflow and heat to the two back rooms of the house.
Customer Comments:
After we were informed about this problem we called Air-Tro to confirm the problem and give us an estimate of cost to repair it. The estimate was $78.00 and if we chose to hire Air-Tro the estimate would be deducted from the final cost. John arrived and confirmed that the ductwork did need to be repaired. We made an appointment to have Air-Tro do the work and was told it would take between 1.5 and 2 hours at $96.00, an hour plus parts. John arrived promptly at 8:00 am and completed the work by 9:30. When he presented us with the bill I noted that the initial $78.00 fee had not been deducted. John said that the dispatcher who quoted the cost could not guarantee the deduction, but he called the office and the deduction was approved. I should indicate dearly that I was very pleased with both John and his work, but did call the office to inquire about Air-Tro’s deduction policy. I was told that it was a courtesy nearly always offered except when the cost of the work required by a follow-up visit for repair work would not be sufficiently profitable to allow for the deduction. I was completely satisfied by this response.

We couldn’t be happier
Posted by David Ullman on 12-4-08

Description of Work:
Changed out a closet furnace and installed Media filtration for improved indoor air.
Customer Comments:
We couldn’t be happier. We will recommend you to our friends.

Dedication, professionalism and thoroughness
Posted by Edward and Molly Fehrenbacher on 10-26-08

Description of Work:
Removed original gravity furnace and asbestos ductwork, replacing it with a modern furnace and superior R8 duct system.
Customer Comments:
Just wanted you to know that we are extremely pleased with the professionalism, dedication and thoroughness exhibited by everyone associated with Air-Tro, beginning with Kevin Berry who did the job, and came back a second time to walk the job and address any and all concerns that we had in deciding who to go to with on the several proposals we received. The third-party contractor who was responsible for the demolition and disposal of the old furnace and asbestos laden venting did a great jab, and left the site clean. Air-Tro’s two technicians were equally professional and dedicated, and explained what they were doing, politely answered all questions we had, and willingly made some slight aesthetic modifications at our request. Overall, we are extremely pleased with the furnace replacement (goodbye to the 1920′s huge gravity furnace), and all new, first ever central air. Perhaps most importantly, our new tenants are equally pleased. In our experience it is indeed rare when service industries and building contractors do as they tell you they are going to do, in the proper time frame, for the agreed upon cost. In short, Air-Tro delivered, plain and simple. And plain and simple seems to be in short supply these days. Thank you all at Air-Tro. We will be back to see you for our furnace needs, and we will recommend you to our friends. Have a great year!

I felt secure enough to leave the house
Posted by Oliver Lay on 10-17-08

Description of Work:
Removed old equipment and installed a complete new 5 ton heating and air conditioning system and ductwork.
Customer Comments:
It would have been helpful to know at the time of the quote that the system we chose did not qualify for the $500+ rebates that Pasadena offers.

The service went very well!
Posted by Charile Siegal on 9-27-08

Description of Work:
Installed a new central air and heating system in the home.
Customer Comments:
The service went very well. There were problems that occurred over the year; however they were very prompt in coming to my home to replace parts.

Lower than the estimate
Posted by Roland Wilhelm on 9-5-08

Description of Work:
We have a tri-level townhouse and the upstairs never got cool. Kevin suggested a split-zone system that would allow our single unit to function as if it were two units, cooling the upper and lower levels independently.
Customer Comments:
Wow, it works fantastic. The system works better than we expected, and we now have a cool and comfortable working office on the 3rd level, even on the hottest days! This was a great solution and less expensive than adding a second cooling unit!

Courteous, professional and respectful
Posted by Suwanna Chan on 8-28-08

Description of Work:
Replaced central air conditioner and leak-checked existing ductwork to confirm proper performance.
Customer Comments:
The field technicians made all the difference on the installation date. Mike called to confirm his arrival the morning of the install, both Mario and Danny completed the job with the utmost professionalism, courteously and respectfully. They exhibited to the client that the business is valued.

It worked out perfectly
Posted by Mark Snyder on 8-28-08

Description of Work:
Replaced 4 ton rooftop air conditioner and repaired damaged duct work.
Customer Comments:
Thanks-This was a long process for us but everything worked out perfectly. I am very happy with the work that was done.

Pleased with the Professionalism
Posted by Joe Chang on 8-24-07

Description of Work:
Replace existing roof-mounted air conditioning unit. Includes crane lift.
Customer Comments:
Your installers did very professional work, were clean and courteous.

You can use me as a reference
Posted by Charles Emley on 8-20-08

Description of Work:
Provided new central heating and air conditioning to upstairs bedrooms and home office.
Customer Comments:
I am pleased with the installation, how I was treated and the clean up after they were finished.

A great experience
Posted by Ralph Adolphs on 8-11-08

Description of Work:
Installed Super-high efficiency “Energy Star” Central heating and air conditioning system with variable speed equipment. This included using Ozone-friendly refrigerant, added duct insulation for greater energy efficiency, and mastic sealing of all fittings to eliminate air leakage.
Customer Comments:
Thanks again for doing such a great job. The A/C is really quiet and cools the house down very efficiently. I will tell others here at Caltech about the great experience we’ve had with your company.

The work was well done
Posted by Phillip Weise on 3-27-08

Description of Work:
Abate the old asbestos ductwork and installed new double-insulated flexible duct system.
Customer Comments:
Thank you for setting up a payment plan.

I am very impressed
Posted by Yvonne Dultz on 7-2-07

Description of Work:
Replace attic coil and plenums. Relocate furnace in attic, adjusting electrical and gas lines to accommodate new location. Install new primary and secondary condensate drains.
Customer Comments:
I am very impressed by everyone I’ve talked to at Air-Tro. Carlos in particular- during the job he took the time to explain each thing as it came up, and was very pleasant to work with. He made sure that every aspect of the job was done well and didn’t hesitate to discuss anything. This job was much larger than originally anticipated and everyone I spoke to at Air-Tro made it as smooth as possible for me. Peter, Kevin and Carlos are excellent.

San Gabriel

Very efficient.
Posted by Guy and Pauline Laskey on 8-4-2010

Description of Work:
Installed new high-performance central heating and air conditioning equipment. Replaced all attic ductwork with new metalized jacket flex duct with 1.5″ fiberglass insulation to protect the conditioned air from attic heat. System qualified for $1,700 in rebates and tax credits.
Customer Comments:
We are very pleased with the new installation. The job was done very efficiently. The workers were very polite, and left a very clean job.

You resolved a problem we’ve had for 2 years
Posted by Richard Cone on 3-7-09

Description of Work:
After completing a Southern California Gas and Electric environmental survey, we were informed that one thing we could do to diminish our utilities footprint would be to have our heating and air conditioning systems tuned-up. After checking Angie’s list and getting a couple of estimates, we invited Air-Tro to come out and check our system.
Customer Comments:
An Air-Tro representative spent nearly two hours checking out our heating and cooling systems upstairs and down. He used a variety of instruments to check power, air flow and thermostat settings. He located and resolved a problem we had had with our upstairs AC system for more than two years despite the fact that other “experts” had told us that the system was working fine but too small for the number of rooms we were trying to cool. He changed filters and even looked in the attic and basement to check out our ducts. We were pleasantly surprised when he gave us the bill. Many appliance repair persons charge half that just to come and tell you that you need a new part. The estimate they gave me was right on, they were timely in their service and very professional. My advice to anyone with heating or cooling problems would be to hire them even if they do not offer the lowest estimate. Keep up the great service Air-Tro.

I wouldn’t think of calling anyone else!
Posted by Virginia Mullen on 11-21-08

Description of Work:
Checked and serviced wall furnace for possible cleaning and/or replacement of burner.
Customer Comments:
The Gas Company told me my wall furnace burner was burning “yellow” and might need to be replaced. They turned off the gas to the unit so I couldn’t use it. I searched Angie’s List and a number of companies would not service such a small job and many would not work on Saturdays. Air-Tro not only agreed to come on Saturday, their $78 service call charge was much less than some who wanted $125 just to show up. I made an appointment for 9am. and Dave showed up early at 7am on a Saturday. Luckily I’m an early riser! He turned on the gas, took a look and said it was burning OK, and it had just been dirty and had burned off the dirt. I not only don’t need a new burner, he didn’t even have to take it out and clean it! Honest guy. he showed me how to take the cover off the whole unit to vacuum dust inside and even helped me clean it up. He was there about 45 minutes and the bill was $18 in addition to the cost of the service call. Very nice and very professional. I wouldn’t think of calling anyone else!

Very hard workers
Posted by Alice Orosco on 8-13-08

Description of Work:
Installed a heating and air conditioning unit.
Customer Comments:
The Air-Tro, Inc. workers were very hard workers, they stayed on top of things and were very informative.

San Marino

Received a $1500 Tax Credit
Posted by Douglas Low on 8-13-10

Description of Work:
Replace rooftop package heater/air conditioner with new high-efficiency model. Enlarge return inlet to ensure best possible airflow. System qualifies for $1500 tax credit and manufacturer rebate.
Customer Comments:
Rebate forms and instructions were very helpful and clear. Thanks!

Qualified for tax credit and rebates.
Posted by Jon Wellinger on 7-26-2010

Description of Work:
Replaced the central heating and air conditioning system with new 4 ton equipment. Replaced copper refrigerant lines, installed new ozone-friendly, high efficiency systems. Qualified customer for $1500 income tax credit and utility rebates.
Customer Comments:
The new installation is excellent. The crew were very courteous, and Kevin was very responsive and informative. He is an asset to your company. Nice job, Kevin!

Prompt, efficient and neat
Posted by June Harwell on 6-3-09

Description of Work:
Replaced aging upstairs air conditioning system with a new high-efficiency equipment. Disposed of all the material removed. Qualified the home owners for the $1500.00 tax credit.
Customer Comments:
They were prompt and courtious. They answered all our questions and explained in detail what would be done. They were on time, and completed the job in the time estimated. In one area they damaged some wood and they paid for repairs and painting. We called them twice regarding noise from both inflow and outflow vents, they responded quickly and solved the problems.

Pleased with the new installation
Posted by Rene Ledis on 10-28-08

Description of Work:
Installed a zoning system to provide individual temperature control for upstairs and downstairs.
Customer Comments:
Apart from being courteous they respected what we were trying to achieve in the basement.

Sierra Madre

No problems at all.
Posted by Howard Chen on 9-28-10

Description of Work:
Air-Tro replaced the air conditioner and heating unit.
Customer Comments:
The estimator arrived on time on the scheduled date and seemed knowledgeable. He inspected the old unit and duct work in approximately ten to fifteen minutes. Within one day, he provided four different “level of quotes.” Once we scheduled a replacement, he arrived on time and replaced the units without a problem.

Everything is perfect.
Posted by Annie Scalzo on 7-20-2010

Description of Work:
Installed new rooftop packaged heating and air conditioning unit to replace the existing system. Used crane lift to swap out units.
Customer Comments:
Everything is perfect. Everything was done as promised.

I got more than my money’s worth
Posted by Ronald Morris on 8-29-08

Description of Work:
Charged my air conditioning system with Freon, inspected and measured system for temperature and airflow.
Customer Comments:
My A/C was freezing up, I called Air-Tro and they were able to come out in a few days even during the peak summer season. They inspected the system and measured the temps at various locations in the house. They recharged the system with Freon. Almost immediately the air in the house was noticeably cooler, and a stronger air flow. The 2 techs seemed to work good in a team approach and was quickly able to diagnose the problem. I am pleased with the results.

Great Job!
Posted by Tamara Compean on 8-14-07

Description of Work:
Install new five ton Energy Star air conditioner and cooling coil.
Customer Comments:
We really appreciated Air-Tro going the extra mile for us this weekend. They found a way to send a technician to repair our air conditioning even though they were fully booked. I’ve used this company since the 90′s. They’ve repaired systems in two homes, and replaced the unit in our current home. We have been pleased with the quality of work, the skill and the value we have received when using Air-Tro.

South Pasadena

Pleased with the installation.
Posted by Erik Nash on 4-6-2010

Description of Work:
Upgrade upstairs ductwork and controls. Install programmable thermostat, exhaust fan twist timer and new supply and return ductwork and registers for the second floor.
Customer Comments:
I’m pleased with the new installation. They cleaned up the work area, leaving it immaculate.

Qualified for a 30% tax credit!
Posted by Donna Dunbar on 12-18-09

Description of Work:
Installed new rooftop air conditioner, qualifying homeowner for a 30% tax credit from the IRS.
Customer Comments:
“Raul and Manny were terrific – They couldn’t have been nicer”.

Always on time!
Posted by Sheila Ananeh-Firempon on 8-12-08

Description of Work:
Designed and installed new high-efficiency “Energy Star” heating and cooling system.
Customer Comments:
In todays world most service companies forget we pay their salaries. Your company is different. It was a pleasure.

The Techs were outstanding!
Posted by Kate Edmundson on 8-7-08

Description of Work:
Arranged abatement of old asbestos duct system and installed new ductwork. Included zoning so both floors had their own dedicated temperature control.
Customer Comments:
I have been very impressed by the professionalism displayed. Thank you all very much.

Great job!
Posted by Brian Karadizian on 7-31-08

Description of Work:
Provided and installed all-new 5 ton central heating and air conditioning system and ductwork.
Customer Comments:
Tony did a great job on the installation.

Torrance

We’ll enjoy our system for years!
Posted by Vicente and Sandra Sanchez on 3-19-2010

Description of Work:
Designed and installed multi-zone system with motorized dampers to provide ideal cooling and heating for each part of the home. Included high-efficiency media filter (MERV10), programmable thermostat and multi-speed equipment to perfectly match the heating and cooling loads in the home.
Customer Comments:
We got top of the line service from a top of the line company! We’ll enjoy our conditioner and heating system for years! Raul and Richard are the best!

Valley Village

We’ll enjoy our system for years!
Posted by Vicente and Sandra Sanchez on 3-19-2010

Description of Work:
Designed and installed multi-zone system with motorized dampers to provide ideal cooling and heating for each part of the home. Included high-efficiency media filter (MERV10), programmable thermostat and multi-speed equipment to perfectly match the heating and cooling loads in the home.
Customer Comments:
We got top of the line service from a top of the line company! We’ll enjoy our conditioner and heating system for years! Raul and Richard are the best!

West Covina

I received superb service!
Posted by Nancy Varner on 10-28-10

Description of Work:
I would set our furnace to come on, the flame would come on and then 5 seconds later would shut off. Mike L. came to inspect, ran diagnostic tests, cleaned the flame sensor several times, then stated it was the circuit board and we needed to replace it.
Customer Comments:
I called Air-Tro on Friday afternoon, 10-22-10, to set up an appointment to have our furnace checked, since it was turning on, the flame would light, then shut off after 5 seconds. I was given an appointment for Monday, 10-25-10, from 8am-12pm. Mike L. arrived about 7:50am, then started to test our furnace to see what the problem was. Mike was very thorough in diagnosing the problem, removed the flame sensor and cleaned it several times to see if that was the problem, used diagnostic tools and checked everything he could, even calling other techs to see if there was anything else he could do. Mike then said it appeared the circuit board needed to be replaced, and did I want to order one. I said yes, and on Tuesday Pete called to verify that I wanted to replace the circuit board, and told me the cost. Pete said he would order the board and would call me to let me know when it would be installed. Later that same day, Pete called again to say the board would be delivered on Wed. and we could have it installed on Thurday. I said fine, and Mike arrived Thursday morning and installed the new board. Mike tested it 4 times to make sure it was working properly, also checked our thermostat to make sure it was functioning properly. I am very impressed with Mike and Pete, I received superb service in all ways, and highly recommend this company.

I got more than my money’s worth
Posted by Ronald Morris on 8-29-08

Description of Work:
Charged my air conditioning system with Freon, inspected and measured system for temperature and airflow.
Customer Comments:
My A/C was freezing up, I called Air-Tro and they were able to come out in a few days even during the peak summer season. They inspected the system and measured the temps at various locations in the house. They recharged the system with Freon. Almost immediately the air in the house was noticeably cooler, and a stronger air flow. The 2 techs seemed to work good in a team approach and was quickly able to diagnose the problem. I am pleased with the results.

I felt comfortable enough to leave
Posted by Faith Lundgren on 7-15-08

Description of Work:
Replaced a 3 1/2-ton air conditioner and coil.
Customer Comments:
You’re technicians did a really good job, very polite, and I felt comfortable when I had to leave them to finish up. The condo was in good shape and nice and cool when I returned that evening.

Winnetka

Great Job!
Posted by Marc Norgren on 8-14-07

Description of Work:
Install ductless split system heat pump.
Customer Comments:
They did a great job and I am very happy with the A/C unit.