Testimonials
Posted by Rick Wang on 8-17-10
- Description of Work:
- Replaced existing central air conditioner and furnace with Rheem
Prestige equipment. System qualified for $2,800 in tax credits and rebates.
- Customer Comments:
- Your men were courteous and very good. We'd also like you to quote a system for our new warehouse.
Posted by Phil Stillwell on 8-17-10
- Description of Work:
- Installed Lennox Signature Series top efficiency furnace and air conditioner. Included PureAir indoor air quality filter with germicidal
ultraviolet light. Qualified for $4,000 in tax credits and rebates.
- Customer Comments:
- Your men were courteous and very professional.
Posted by Vroman's Bookstore on 8-17-10
- Description of Work:
- insulated new plenums. Replace condensate drains with new copper condensate drains.
- Customer Comments:
- Huben was awesome. His workmanship was very precise. He was also very nice to talk to.
Posted by Douglas Low on 8-13-10
- Description of Work:
- Replace rooftop package heater/air conditioner with new high-efficiency model. Enlarge return inlet to ensure best possible airflow. System qualifies for $1500 tax credit and manufacturer rebate.
- Customer Comments:
- Rebate forms and instructions were very helpful and clear. Thanks!
Posted by Guy and Pauline Laskey on 8-4-2010
- Description of Work:
- Installed new high-performance central heating and air conditioning equipment. Replaced all attic ductwork with new metalized jacket flex duct
with 1.5" fiberglass insulation to protect the conditioned air from attic heat. System qualified for $1,700 in rebates and tax credits.
- Customer Comments:
- We are very pleased with the new installation. The job was done very efficiently. The workers were very polite, and left a very clean job.
Posted by Jon Wellinger on 7-26-2010
- Description of Work:
- Replaced the central heating and air conditioning system with new 4 ton equipment. Replaced copper refrigerant lines, installed new ozone-friendly,
high efficiency systems. Qualified customer for $1500 income tax credit and utility rebates.
- Customer Comments:
- The new installation is excellent. The crew were very courteous, and Kevin was very responsive and informative. He is an asset to your company. Nice
job, Kevin!
Posted by Mike Perone on 7-26-2010
- Description of Work:
- Removed existing furnace and air conditioner. Installed new equipment. Work completed in a single day to keep customer inconvenience at a minimum.
- Customer Comments:
- Very pleased with installation. Your people were neat, clean and professional.
Posted by Ford Graphics on 7-26-2010
- Description of Work:
- Installed 2.5 ton Fujitsu ductless split system air conditioning for new offices.
- Customer Comments:
- Kevin was great. Installation crew very professional - Overall a great experience.
Posted by Carol Williams on 7-21-2010
- Description of Work:
- I called Air-Tro due to poor cooling by the A/C in 2 rental units. The Tech found and changed a clogged filter, topped off R-22 refrigerant, fixed a broken secondary drain, and recommended some things to consider, including insulation. He even gave me the name of a company to call for an estimate which I did. That company was also very professional.
- Customer Comments:
- Ben was very competent, honest and thorough. He did his work in a timely manner and then reported his findings to me regarding both units. He wrote up a detailed report including the name of the unit serviced, the make, model, serial number and voltage/phase.... I plan to call Air-Tro at the beginning of the winter/summer seasons for a pre-check next time.
Posted by Annie Scalzo on 7-20-2010
- Description of Work:
- Installed new rooftop packaged heating and air conditioning unit to replace the existing system. Used crane lift to swap out units.
- Customer Comments:
- Everything is perfect. Everything was done as promised.
Posted by Jim Tom on 6-28-10
- Description of Work:
- Installed new variable-speed Rheem furnace and new 16 SEER air conditioner. Replaced all outlets and ducts, and installed balancing dampers to provide proper air flow.
- Customer Comments:
- Your installers were on time, courteous, and answered our questions.
Posted by Dr. Terry Larsen on 6-16-10
- Description of Work:
- Re-piped the refrigerant lines due to leaks and deterioration of existing copper line set. The new lines were covered and painted to match the exterior.
- Customer Comments:
- Great job! Financing arrangements were professional and helpful, too.
Posted by John Meysenburg on 6-10-10
- Description of Work:
- Removed existing outdated system and installed a new Lennox 3 1/2 ton central heating and air conditioning equipment. Replace all the ductwork with a new sealed system. The new central air conditioning qualifies for a $1500 tax credit.
- Customer Comments:
- Your men were absolutely courteous. They kept the work area clean beyond words.
Posted by Barbara Smith on 4-17-10
- Description of Work:
- Replaced an older rooftop unit with a new high efficiency heating and air conditioning package unit. Sealed all duct connections with commercial mastic to prevent air and water leaks.
- Customer Comments:
- Your installers were great! They are always courteous, fast and
efficient. Thank you, Air-Tro!
Posted by Ellis Jones on 4-13-10
- Description of Work:
- Installed a complete 4 ton heating and cooling split system, including roof-mounted air conditioning unit and closet furnace.
- Customer Comments:
- The men were courteous, knowledgeable and performed the work in a skillful and professional manner, for which we are appreciative of.
Posted by Book Soup on 4-10-2010
- Description of Work:
- Replaced a split system heat pump and air handler in landmark building.
- Customer Comments:
- Alfred and Austin were great. Alfred's attention to detail and getting it right the first time was very professional.
Posted by John and Katia Boudouvas on 4-9-10
- Description of Work:
- Replaced the old attic ductwork with new R6 insulated flex duct. Installed balancing dampers for controlling air flow. Replaced plenums with new insulated sheet metal plenums.
- Customer Comments:
- Jonny was great. He came to check things out and was honest and so helpful. We needed this work done ASAP and he made sure it happened.
Posted by Erik Nash on 4-6-2010
- Description of Work:
- Upgrade upstairs ductwork and controls. Install programmable thermostat, exhaust fan twist timer and new supply and return ductwork and registers for the second floor.
- Customer Comments:
- I'm pleased with the new installation. They cleaned up the work area, leaving it immaculate.
Posted by Robert Hill on 3-31-2010
- Description of Work:
- Replace all existing ductwork and equipment. Install new rooftop packaged heating and air conditioning unit, new duct system and new digital thermostat.
- Customer Comments:
- "Your men were very courteous, and Air-Tro did a great job, as always."
Posted by Casa De Las Amigas on 3-29-2010
- Description of Work:
- Replace old rooftop unit with new Carrier high-efficiency package equipment. Replace electrical, gas and drain line connections with new.
- Customer Comments:
- I'm absolutely pleased with my new equipment. Thanks for taking pride in all you do.
Posted by Vicente and Sandra Sanchez on 3-19-2010
- Description of Work:
- Designed and installed multi-zone system with motorized dampers to provide ideal cooling and heating for each part of the home. Included high-efficiency media filter (MERV10), programmable thermostat and multi-speed equipment to perfectly match the heating and cooling loads in
the home.
- Customer Comments:
- We got top of the line service from a top of the line company! We'll enjoy our conditioner and heating system for years! Raul and Richard are the best!
Posted by Mr. and Mrs. Gollnick on 3-19-2010
- Description of Work:
- Install new high efficiency furnace with modulating gas valve for perfect comfort and lower heating bills. Furnace qualifies for $1500 tax credit.
- Customer Comments:
- "Did a great job."
Posted by Phillip Arroyo on 2-25-2010
- Description of Work:
- Remove old heat pump system and asbestos and put in new, gas-fired heating system, slashing electric bills in winter. Installed 2-speed air conditioner, slashing electric bills in summer.
- Customer Comments:
- The men were very courteous and friendly. Everything was done neatly
and cleaned up afterwords. The whole job was handled professionally.
Posted by Betty Miller on 2-5-2010
- Description of Work:
- Remove the existing furnace and all asbestos duct system. Install new central heating and air conditioning equipment and all-new R6 attic ductwork
- Customer Comments:
- I'm very pleased with my new heat/air. Your men were courteous and professional. I appreciate your including the needed paperwork/information
for my energy rebates.
Posted by Kobo World on 1-28-2010
- Description of Work:
- Replaced 2.5 ton rooftop package unit and modified the duct system to improve air flow and comfort.
- Customer Comments:
- "Huben was extremely professional and a pleasure to have on the installation team."
Posted by Margie and Anthony Riewe on 2-10-2010
- Description of Work:
- Removed asbestos ductwork and old furnace. Installed all-new sealed and insulated duct system. Installed new attic furnace with modulading gas valve for ideal indoor temperature and comfort. System qualified for IRS $1,500
tax credit.
- Customer Comments:
- "The men were courteous and very helpful".
Posted by Jean Henderson on 12-21-09
- Description of Work:
- Replaced package heater/air conditioner with new tax-credit qualifying model, saving on utility bills as well as cutting their payroll income tax.
- Customer Comments:
- "You guys came through like champs - Thanks!"
Posted by Donna Dunbar on 12-18-09
- Description of Work:
- Installed new rooftop air conditioner, qualifying homeowner for a 30% tax credit from the IRS.
- Customer Comments:
- "Raul and Manny were terrific - They couldn't have been nicer".
Posted by Julian Harwell on 9-23-09
- Description of Work:
- Julian Harwell won a complete Heating and Air Conditioning system for her home.
- Customer Comments:
- Happy Anniversary
Posted by Chris C. on 8-24-09
- Description of Work:
- Air conditioning service on residential property
- Customer Comments:
- Very good. As soon as the technician arrived, he noticed the fan motor was installed upside down. He quickly fixed that, filled up the freon and changed the filter.
Very professional, courteous and friendly. He also willingly honored the Angie's List $25 coupon. Thanks!
Posted by Rhett Mueller on 8-18-09
- Description of Work:
- Furnace change-out, removing old broken down unit with high-efficiency heater, and qualified homeowner for a tax credit on installed cost.
- Customer Comments:
- Cole did a very good job on the installation. He also repaired some loose ductwork going into our attic that likely been that way for the last 25 years! Thanks!
Posted by Rebecca Booker Weidner on 8-14-09
- Description of Work:
- for best comfort and energy savings
- Customer Comments:
- Alfred and his son were very nice, they answered any questions I had. They worked very quietly and made sure everything was clean before they left.
Posted by Gary Cohan on 8-7-09
- Description of Work:
- Stepped in to replace badly performing competing contractor. Replaced all equipment and ductwork for
bedroom wing of designer home.
- Customer Comments:
- Excellent service, thanks.
Posted by Jim and Mary Hall on 7-31-09
- Description of Work:
- Replaced poorly running, older system with all new Lennox home comfort system.
- Customer Comments:
- Your men pulled the cord for the garage door and did replug it afterwards.(No big deal)
Posted by Sharon Uretz on 7-31-09
- Description of Work:
- Installed 5 ton closet furnace and matching outdoor unit. Removel of leaking ducts and installed replacement, sealed ductwork.
- Customer Comments:
- I am very pleased with the new installation. I feel that the contract was complete and your men were very courteous and left my house clean.
You may use me as a reference for future customers.
Posted by Cybele Garcia Kohel on 7-29-09
- Description of Work:
- Serviced air conditioning unit. Repaired damaged duct.
- Customer Comments:
- Carlos was very knowledgeable. He did a basic service and diagnostic for us. He serviced our unit and explained a few things he could do to correct some problems.
Knowing that we are do-it-yourselfers he explained in detail what problems we were having and we decided to fix them ourselves.
Posted by David Arase on 7-21-09
- Description of Work:
- Checked the electrical system of the air conditioners. Identified and fixed two problems. This required going inside two outdoor condenser units where one was discovered to have an obstruction that prevented the closing of a solenoid switch, and into the attic, where the problem was a malfunctioning circuit board that was fixed by resetting it.
- Customer Comments:
- or. The
problems were fixed in 60-90 minutes. The cost was reasonable. In sum, it was the best experience I've had with a repairman in quite a while.
Posted by Isotope Products on 7-9-09
- Description of Work:
- Delivered and installed dedicated cooling system for computer server room.
- Customer Comments:
- Huben and Don did great work under miserable conditions, with patience and courtesy. Dave did a good job specifying the equipment.
Posted by Dr. Kenny on 6-30-09
- Description of Work:
- Installed new high efficiency modulating gas furnace, delivering ideal comfort and a $1500 tax credit for the customer.
- Customer Comments:
- Your men did a great job! Your company has been very prompt and detailed. I would recomend your services to my friends.
Posted by Joe Battaglia on 6-12-09
- Description of Work:
- Provided the home with all multi-speed equipment to deliver precision comfort, combined with state of the art air purification for a healthy indoor climate.
- Customer Comments:
- It was all done very professionally. Alfred and Bryan were complete gentlemen throughout the install and were concientious about every detail. Kevin, the sales rep. was professional from beginning to end. He answered every phone call, and returned all my calls. He
did everything he promised to do. I believe Kevin is a major player in the success of Air-Tro. I interviewed 12 companies over a 4 month period and Kevin was the reason I chose Air-Tro.
Posted by Lou Garcia on 6-12-09
- Description of Work:
- We replaced thier equipment with a new Lennex Signature central heating and cooling system, including a touchscreen thermostat and MERV16 air filtration.
- Customer Comments:
- Good job! I feel the contract is complete, they listened to all my concerns and were very courteous.
Posted by June Harwell on 6-3-09
- Description of Work:
- Replaced aging upstairs air conditioning system with a new high-efficiency equipment. Disposed of all the material removed. Qualified the home owners for the $1500.00 tax credit.
- Customer Comments:
- They were prompt and courtious. They answered all our questions and explained in detail what would be done. They were on time, and completed the job in the time estimated. In one area
they damaged some wood and they paid for repairs and painting. We called them twice regarding noise from both inflow and outflow vents, they responded quickly and solved the problems.
Posted by Mrs. Reilly on 6-3-09
- Description of Work:
- Installed multi-speed equipment for precise comfort control in the home.
- Customer Comments:
- e in answering my numerous questions and for giving me updates all along the way.
Posted by Nasim Khoury on 6-2-09
- Description of Work:
- Removed all attic ductwork. Replaced it with a double-insulated duct system to reduce energy use. Mastic-sealed all seams.
- Customer Comments:
- Keep up the goood work!
Posted by Lidian Calli on 6-1-09
- Description of Work:
- Provided and installed a complete new system, including an air conditioner, furnace and duct work, saving the customer energy and money.
- Customer Comments:
- I was pleased with the installation. The crew was prompt and courtious, and yes, you may use me as a reference for future customers.
Posted by Brenda Nardoni on 5-21-09
- Description of Work:
- Replaced older air conditioning unit with new system using reformulated, non-ozone depleting refrigerant
- Customer Comments:
- From start to finish your company was very professional and everything was delivered as promised. Thank you.
Posted by David Sherwood, CEO, Daniel's Jewelers on 5-1-09
- Description of Work:
- After our existing HVAC contractor went out of business, we went through several horrible experiences before we finally got referred to Air-Tro by a colleague of ours. The relationship, now nearly 3 years old and servicing 50 of our stores, has been a true partnership. No one is ever going to be 100% happy with their HVAC contractor, particularly because you only deal with them when you are having problems, sometimes that are outside of anyone's control.
- Customer Comments:
- That said, working with Air-Tro I've always felt like I've been treated honestly and that you've gone out of your way to solve problems and continue to earn and re-earn our business. Whether it's consistent, hassle-free Preventative Maintenance calls, all the way to outright replacements of HVAC units, you guys have always performed extremely well and honestly. It's no small feat to try and coordinate with regional shopping malls, store retail associates, and corporate billing offices, and you guys have managed to do it. I've never once had a complaint about one of your service technicians and whenever there is a problem or warranty issue, you guys always stand behind your work. Thank you for your continued partnership and I'd be delighted to serve as a personal reference for any new clients.
Posted by Gregory Mullin on 4-27-09
- Description of Work:
- Installed a complete system with new equipment and zoning for room-by-room temperature control.
- Customer Comments:
- explain, suggest and fulfill.
Posted by Gail Kerry, G M, Cla-Mar, L.P. on 4-20-09
- Description of Work:
- I am writing this letter to let you know how we have changed our procedure regarding our air conditioning system:
Our office building is 48 years old and the air conditioning system is original (except for the compressors). When you have a building this old, it is very important to have an air conditioning company with service people who understand your old system and can make necessary repairs as quickly as possible. Up until the year 2000, we were handling our air conditioning repair needs like most people - on an as needed basis with Air Tro.
- Customer Comments:
- As was recommended by Air-Tro, we decided on a policy of having quarterly maintenance done, to change filters and check to make sure everything is running properly. After several years now, changing to a quarterly maintenance schedule has dramatically reduced our yearly expenses on repairs and reduced our calls for service from major emergencies during hot weather. I am now a firm believer in normal maintenance of our air conditioning system and have been very pleased with the quality of service we have received from Air-Tro over the years.
Posted by Dean Athans on 4-30-09
- Description of Work:
- Installed all new system and ductwork. The system qualified for a $1500.00 tax cut!.
- Customer Comments:
- We have rarely seen workman who were so polite, and professional. We are very pleased with the installation.
Posted by Joanna Soh on 4-27-09
- Description of Work:
- Removed old rooftop unit and replaced it with a new system.
- Customer Comments:
- I was very pleased at their courtious and professional manner, and how they took extra precaution to keep the work area clean.
Posted by Gail and Leon Rosental on 4-22-09
- Description of Work:
- Replaced original dated central heating and ductwork with all-new system. Added central air conditioning as well.
- Customer Comments:
- We are pleased with the work done and the crew that installed it, they cleaned up everything before leaving.
We feel that you've completed your contract and yes, you may use us as a reference. Excellent work!
Posted by Edward Fehrenbacher on 4-21-09
- Description of Work:
- Installed complete 5 ton home comfort system including air filtration, heating and air conditioning. Also includes ductless split system air conditioner in the family room.
- Customer Comments:
- Kevin Berry did an excellent job in fulfilling all of our needs. Very pleased with the installation, your men were very courteous and Mario A. and Mario were excellent technicians.
We will certainly use you again and refer you to others when we can.
Posted by M. Migliaccio on 3-24-09
- Description of Work:
- Installed all new equipment, ductwork, and air filtration system.
- Customer Comments:
- We have used Air-Tro for years for service and have always been completely satisfied.
Posted by C. Wolff on 3-24-09
- Description of Work:
- Complete replacement of the home's central heating and air conditioning system with a Speed furnace and air conditioner.
- Customer Comments:
- The Air-Tro staff and technicians were very professional. The install went off without a hitch. I am very happy with my new energy efficient HVAC system. Air-Tro is the best!
Posted by Michael Weinberg on 3-16-09
- Description of Work:
- Replaced a section of ductwork under the house which was found to be smashed and restricting airflow and heat to the two back rooms of the house.
- Customer Comments:
- After we were informed about this problem we called Air-Tro to confirm the problem and give us an estimate of cost to repair it. The estimate was $78.00 and if we chose to hire Air-Tro the estimate would be deducted from the final cost. John arrived and confirmed that the ductwork did need to be repaired. We made an appointment to have Air-Tro do the work and was told it would take between 1.5 and 2 hours at $96.00, an hour plus parts. John arrived promptly at 8:00 am and completed the work by 9:30. When he presented us with the bill I noted that the initial $78.00 fee had not been deducted. John said that the dispatcher who quoted the cost could not guarantee the deduction, but he called the office and the deduction was approved. I should indicate dearly that I was very pleased with both John and his work, but did call the office to inquire about Air-Tro's deduction policy. I was told that it was a courtesy nearly always offered except when the cost of the work required by a follow-up visit for repair work would not be sufficiently profitable to allow for the deduction. I was completely satisfied by this response.
Posted by Richard Cone on 3-7-09
- Description of Work:
- After completing a Southern California Gas and Electric environmental survey, we were informed that one thing we could do to diminish our utilities footprint would be to have our heating and air conditioning systems tuned-up. After checking Angie's list and getting a couple of estimates, we invited Air-Tro to come out and check our system.
- Customer Comments:
- An Air-Tro representative spent nearly two hours checking out our heating and cooling systems upstairs and down. He used a variety of instruments to check power, air flow and thermostat settings. He located and resolved a problem we had had with our upstairs AC system for more than two years despite the fact that other "experts" had told us that the system was working fine but too small for the number of rooms we were trying to cool. He changed filters and even looked in the attic and basement to check out our ducts. We were pleasantly surprised when he gave us the bill. Many appliance repair persons charge half that just to come and tell you that you need a new part. The estimate they gave me was right on, they were timely in their service and very professional. My advice to anyone with heating or cooling problems would be to hire them even if they do not offer the lowest estimate. Keep up the great service Air-Tro.
Posted by Joyce Nagafuchi on 12-18-08
- Description of Work:
- Maintenance service of air conditioning unit and heater.
- Customer Comments:
- adder up the stairs so as not to hit my walls or knock anything around. He didn't try to take advantage of me by doing work that was not necessary at this time. I was extremely satisfied with the service of Air-Tro and would highly recommend their services to my friends.
Posted by Glen Blough on 12-4-08
- Description of Work:
- Complete replacement of five ton central air conditioning equipment and ductwork.
- Customer Comments:
- Carlos and Adrian were great!! Anytime I asked a question during the install, they were quick to answer and explain to me.
Posted by David Ullman on 12-4-08
- Description of Work:
- Changed out a closet furnace and installed Media filtration for improved indoor air.
- Customer Comments:
- We couldn't be happier. We will recommend you to our friends.
Posted by Virginia Mullen on 11-21-08
- Description of Work:
- Checked and serviced wall furnace for possible cleaning and/or replacement of burner.
- Customer Comments:
- The Gas Company told me my wall furnace burner was burning "yellow" and might need to be replaced. They turned off the gas to the unit so I couldn't use it. I searched Angie's List and a number of companies would not service such a small job and many would not work on Saturdays. Air-Tro not only agreed to come on Saturday, their $78 service call charge was much less than some who wanted $125 just to show up. I made an appointment for 9am. and Dave showed up early at 7am
on a Saturday. Luckily I'm an early riser! He turned on the gas, took a look and said it was burning OK, and it had just been dirty and had burned off the dirt. I not only don't need a new burner, he didn't even have to take it out and clean it! Honest guy. he showed me how to take the cover off the whole unit to vacuum dust inside and even helped me clean it up. He was there about 45 minutes and the bill was $18 in addition to the cost of the service call. Very nice and very professional. I wouldn't think of calling anyone else!
Posted by Jeanette Yamamoto on 11-17-08
- Description of Work:
- Replaced a rooftop 3 ton air conditioner with new high-efficiency equipment.
- Customer Comments:
- Installation was quick and efficient! the unit is nice and quiet-thank you!
Posted by Our Lady of Lords Parish on 11-12-08
- Description of Work:
- Replaced 10 tons of heating and cooling equipment with modern, high-efficiency units.
- Customer Comments:
- The team working here was excellent. It is a pleasure to see people working like that.
Posted by Rene Ledis on 10-28-08
- Description of Work:
- Installed a zoning system to provide individual temperature control for upstairs and downstairs.
- Customer Comments:
- Apart from being courteous they respected what we were trying to achieve in the basement.
Posted by Edward and Molly Fehrenbacher on 10-26-08
- Description of Work:
- Removed original gravity furnace and asbestos ductwork, replacing it with a modern furnace and superior R8 duct system.
- Customer Comments:
- Just wanted you to know that we are extremely pleased with the professionalism, dedication and thoroughness exhibited by everyone associated with Air-Tro, beginning with Kevin Berry who did the job, and came back a second time to walk the job and address any and all concerns that we had in deciding who to go to with on the several proposals we received. The third-party contractor who was responsible for the demolition and disposal of the old furnace and asbestos laden venting did a great jab, and left the site clean. Air-Tro's two technicians were equally professional and dedicated, and explained what they were doing, politely answered all questions we had, and willingly made some slight aesthetic modifications at our request.
Overall, we are extremely pleased with the furnace replacement (goodbye to the 1920's huge gravity furnace), and all new, first ever central air. Perhaps most importantly, our new tenants are equally pleased. In our experience it is indeed rare when service industries and building contractors do as they tell you they are going to do, in the proper time frame, for the agreed upon cost. In short, Air-Tro delivered, plain and simple. And plain and simple seems to be in short supply these days. Thank you all at Air-Tro. We will be back to see you for our furnace needs, and we will recommend you to our friends. Have a great year!
Posted by Frank Saffold-American Film Institute on 10-24-08
- Description of Work:
- Sheet metal work-fabrication and installation.
- Customer Comments:
- Just wanted to tell you how happy we are with the sheet metal work. From fabrication to installation it looks great. Please let everyone know who was involved.
Posted by Oliver Lay on 10-17-08
- Description of Work:
- Removed old equipment and installed a complete new 5 ton heating and air conditioning system and ductwork.
- Customer Comments:
- It would have been helpful to know at the time of the quote that the system we chose did not qualify for the $500+ rebates that Pasadena offers.
Posted by Exclusive Properties on 10-17-08
- Description of Work:
- Replaced florist shop system and cleaned up controls. Replaced thermostat.
- Customer Comments:
- Keep up the good work and response time.
Posted by Kay Quinn on 10-17-08
- Description of Work:
- Disposal of old, poorly functioning system and replacement with "Elite" heating and air conditioning units.
- Customer Comments:
- From the beginning Jerry Guzman was very forthright and courteous. I cannot say enough about the two service installers, they were great!
Posted by Leo Ramos on 10-3-08
- Description of Work:
- Reduce current system with Elite 3 ton central heating and air conditioning equipment.
- Customer Comments:
- I am very pleased at the work Mario and Michael completed they were very helpful and answered all my questions.
Posted by Charile Siegal on 9-27-08
- Description of Work:
- Installed a new central air and heating system in the home.
- Customer Comments:
- The service went very well. There were problems that occurred over the year; however they were very prompt in coming to my home to replace parts.
Posted by Roland Wilhelm on 9-5-08
- Description of Work:
- We have a tri-level townhouse and the upstairs never got cool. Kevin suggested a split-zone system that would allow our single unit to function as if it were two units, cooling the upper and lower levels independently.
- Customer Comments:
- Wow, it works fantastic. The system works better than we expected, and we now have a cool and comfortable working office on the 3rd level, even on the hottest days! This was a great solution and less expensive than adding a second cooling unit!
Posted by Thomas Burney on 9-5-08
- Description of Work:
- Replaced refrigerant lines and cooling coil on exting system.
- Customer Comments:
- Alfred and Brian were a good team. Very efficient, very courteous.
Posted by Ronald Morris on 8-29-08
- Description of Work:
- Charged my air conditioning system with Freon, inspected and measured system for temperature and airflow.
- Customer Comments:
- My A/C was freezing up, I called Air-Tro and they were able to come out in a few days even during the peak summer season. They inspected the system and measured the temps at various locations in the house. They recharged the system with Freon. Almost immediately the air in the house was noticeably cooler, and a stronger air flow. The 2 techs seemed to work good in a team approach and was quickly able to diagnose the problem. I am pleased with the results.
Posted by Suwanna Chan on 8-28-08
- Description of Work:
- Replaced central air conditioner and leak-checked existing ductwork to confirm proper performance.
- Customer Comments:
- The field technicians made all the difference on the installation date. Mike called to confirm his arrival the morning of the install, both Mario and Danny completed the job with the utmost professionalism, courtesy and respectfulness. They exhibited to the client that the business is valued.
Posted by Mark Snyder on 8-28-08
- Description of Work:
- Replaced 4 ton rooftop air conditioner and repaired damaged duct work.
- Customer Comments:
- Thanks-This was a long process for us but everything worked out perfectly. I am very happy with the work that was done.
Posted by James Jones Co. on 8-28-08
- Description of Work:
- Re-ducted air flow into a computer room.
- Customer Comments:
- Very fast and very clean installation.
Posted by Charles Emley on 8-20-08
- Description of Work:
- Provided new central heating and air conditioning to upstairs bedrooms and home office.
- Customer Comments:
- I am pleased with the installation, how I was treated and the clean up after they were finished.
Posted by Intex Solutions, Inc on 8-15-08
- Description of Work:
- Removed defective 3 ton rooftop air conditioner and replaced it with new equipment.
- Customer Comments:
- We are very pleased with the new unit. Intex feels that our contract has been fulfilled as promised and that your technicians were very professional and cleaned up after the work was finished.
Posted by Alice Orosco on 8-13-08
- Description of Work:
- Installed a heating and air conditioning unit.
- Customer Comments:
- The Air-Tro, Inc. workers were very hard workers, they stayed on top of things and were very informative.
Posted by Sheila Ananeh-Firempon on 8-12-08
- Description of Work:
- Designed and installed new high-efficiency "Energy Star" heating and cooling system.
- Customer Comments:
- In todays world most service companies forget we pay their salaries. Your company is different. It was a pleasure.
Posted by Ralph Adolphs on 8-11-08
- Description of Work:
- Installed Super-high efficiency "Energy Star" Central heating and air conditioning system with variable speed equipment. This included using Ozone-friendly refrigerant, added duct insulation for greater energy efficiency, and mastic sealing of all fittings to eliminate air leakage.
- Customer Comments:
- Thanks again for doing such a great job. The A/C is really quiet and cools the house down very efficiently. I will tell others here at Caltech about the great experience we've had with your company.
Posted by Frank Yan on 8-8-08
- Description of Work:
- Installed a complete new central heating and air conditioning system with multi-speed furnace and air conditioner for optimal comfort and efficiency.
- Customer Comments:
- The two technicians did a great job. They were prompt and courteous and were very knowledgeable and meticulous during the installation.
Posted by Kate Edmundson on 8-7-08
- Description of Work:
- Arranged abatement of old asbestos duct system and installed new ductwork. Included zoning so both floors had their own dedicated temperature control.
- Customer Comments:
- I have been very impressed by the professionalism displayed. Thank you all very much.
Posted by Paul Chun on 8-4-08
- Description of Work:
- Repaired a malfunctioning air conditioning unit.
- Customer Comments:
- I think they did a great job with the work, the pricing seemed a little high but I felt that it was fair. I was pleased and would recommend them to anyone.
Posted by R-B Steel on 8-4-08
- Description of Work:
- Replaced two roof mounted package heat pump units with new three phase equipment and connected it to existing ductwork and utilities.
- Customer Comments:
- We are very happy with Air-Tro.
Posted by Brian Karadizian on 7-31-08
- Description of Work:
- Provided and installed all-new 5 ton central heating and air conditioning system and ductwork.
- Customer Comments:
- Tony did a great job on the installation.
Posted by Holy Virgin Mary Cathedral on 7-31-08
- Description of Work:
- Provide and install two 5-ton complete heating and cooling systems, including new furnaces, new air conditioners, new ductwork and upgrade to the electrical service.
- Customer Comments:
- We are very pleased with the work, the crew and company reps. The entire process was very positive. We will recommend you.
Posted by Guardian Jet Center on 7-30-08
- Description of Work:
- Modified duct systems to match remodeled floor plan.
- Customer Comments:
- The install crew did a wonderful job in communicating the rework status and completion time.
Posted by Bob Edwards on 7-30-08
- Description of Work:
- Removed an existing, badly designed duct system and installed properly engineered ductwork. This included a high-efficiency air system to improve comfort and provide healthy indoor air.
- Customer Comments:
- Please show my survey answers to Martin, he did a very nice job.
Posted by Tony Garcia on 7-30-08
- Description of Work:
- Replaced undersized air conditioner and duct work with properly designed system.
- Customer Comments:
- Cindy was a great tech.
Posted by Isotope Products on 7-28-08
- Description of Work:
- Upgraded the system servicing the executive offices with new Energy Star equipment.
- Customer Comments:
- Very happy with Dave Grammer's work. A real professional.
Posted by Sun Apparel on 7-23-08
- Description of Work:
- Provided 24-hour cooling equipment for a computer server room.
- Customer Comments:
- You may use me as a reference, I was very pleased with the process.
Posted by 24-7 Auto Recovery on 7-21-08
- Description of Work:
- Changed out a rooftop unit with a new high efficiency system.
- Customer Comments:
- The installation was done professionally and the crew were very courteous.
Posted by Faith Lundgren on 7-15-08
- Description of Work:
- Replaced a 3 1/2-ton air conditioner and coil.
- Customer Comments:
- You're technicians did a really good job, very polite, and I felt comfortable when I had to leave them to finish up. The condo was in good shape and nice and cool when I returned that evening.
Posted by Sarah and John Hesket on 6-30-08
- Description of Work:
- Added a 3-ton air conditioning system to an existing furnace and duct system.
- Customer Comments:
- They were very polite and responsive, and explained how to care for the A/C unit.
Posted by Robert Mosher on 6-12-08
- Description of Work:
- Replaced obsolete 4 ton air conditioner and coil.
- Customer Comments:
- The young man was very bright when it came to this installation, also he pointed out and corrected a potential fire hazard. You can absolutely use me as a reference.
Posted by Carol Agosta on 6-4-08
- Description of Work:
- Removed a 3 ton system and upgraded to new high efficiency equipment.
- Customer Comments:
- Every part of the transaction and installation was handled in a courteous and professional manner.
Posted by Angie Swindell on 5-18-08
- Description of Work:
- Removed floor furnaces and installed a complete central heating and air conditioning system.
- Customer Comments:
- The bid was very thorough. I was given several options of equipment with several price ranges to meet my needs. The workers were very accommodating with the install. I would use them again.
Posted by Phillip Weise on 3-27-08
- Description of Work:
- Abate the old asbestos ductwork and installed new double-insulated flexible duct system.
- Customer Comments:
- Thank you for setting up a payment plan.
Posted by Jerry Domier on 3-13-08
- Description of Work:
- Installed rooftop air conditioning and all new package unit duct work and outlets.
- Customer Comments:
- Good working relationship between the men! Had to leave the house for several hours, and had full confidence that everything was OK.
Posted by Olivia Ortiz on 1-30-08
- Description of Work:
- Replaced furnace and provided new indoor air quality filtering system.
- Customer Comments:
- I was able to work with Gina at the Credit Union, I am very happy with the work that was done and pricing I received. I'm recommending you to a friend who needs Duct work.
Posted by Richard Ulley on 2-20-08
- Description of Work:
- Removed old heating system and replaced it with a complete central heating and air conditioning.
- Customer Comments:
- Overall a job well done. I was impressed with Kevin's knowledge when he came to the site to provide direction and solve unexpected problems.
Posted by Gail and Leon Rosenthal on 12-20-07
- Description of Work:
- Removed two poorly working systems in a multi-story home and replaced them with the high-efficiency slimline systems.
- Customer Comments:
- Raul and Mario, our installers, were terrific. Though we had a few issues with the 2nd floor heating unit, your technicians (Danny and Mario) worked hard to get it up and running.
Posted by George Escobar on 12-13-07
- Description of Work:
- Installed a new central heating system for his recently remodeled home.
- Customer Comments:
- It was a pleasure doing business with you and look forward to having the A/C installed in the coming months.
Posted by Earl Berondes on 11-07-07
- Description of Work:
- Installed a new four ton heat pump system with new air handler and digital thermostat.
- Customer Comments:
- Throughout the whole job including service Jerren was outstanding. Well Done. Resourceful and timely action on all installation problems. The residence was left spotless at the end of each day.
Posted by Tracee Egy on 10-25-07
- Description of Work:
- Replaced a three ton rooftop dual-pac unit. Connected it to the existing duct work and utilities.
- Customer Comments:
- Huben was very attentive and on time to do the work!! Also I want to mention how helpful Larry was when I kept calling in to decide on when and what I needed to do regarding getting a new A/C unit etc.!!
Posted by Joanne Tormey on 9-07-07
- Description of Work:
- Installed new air conditioner and duct system, along with an Aprilaire whole-house air cleaning system.
- Customer Comments:
- Tony and Danny did a really good job.
Posted by Joe Chang on 8-24-07
- Description of Work:
- Replace existing roof-mounted air conditioning unit. Includes crane lift.
- Customer Comments:
- Your installers did very professional work, were clean and courteous.
Posted by Susie Clothier on 6-29-07
- Description of Work:
- Install new air conditioner and duct system. Replace thermostat and all existing registers.
- Customer Comments:
- I am pleased with the installation and expect I will have the heating unit replaced and put in the attic next year. These guys Mario and crew made sure my dog was in the house (other work going on as well) and helped me with my washing machine! Just great guys! I will always recommend Air-Tro, Kevin is awesome too, great experience.
Posted by Yvonne Dultz on 7-2-07
- Description of Work:
- Replace attic coil and plenums. Relocate furnace in attic, adjusting electrical and gas lines to accommodate new location. Install new primary and secondary condensate drains.
- Customer Comments:
- I am very impressed by everyone I've talked to at Air-Tro. Carlos in particular- during the job he took the time to explain each thing as it came up, and was very pleasant to work with. He made sure that every aspect of the job was done well and didn't hesitate to discuss anything. This job was much larger than originally anticipated and everyone I spoke to at Air-Tro made it as smooth as possible for me. Peter, Kevin and Carlos are excellent.
Posted by Karen Berardi on 8-22-07
- Description of Work:
- Remove all existing attic ductwork and replace with all new. Replace outlets in bedrooms with larger registers. Install whole-house indoor air quality filtering system.
- Customer Comments:
- They were very clean and organized, I was very happy with the work done - i will tell all my friends about Air-Tro.
Posted by Tony Craig - Roscoe Moss Mfg., Inc. on 8-20-07
- Description of Work:
- Install a new ductless split system heat pump.
- Customer Comments:
- Air-Tro did an excellent job. I will recommend them to anyone I know that is interested in air conditioning.
Posted by Kent Dellenbusch on 8-20-07
- Description of Work:
- Install all new Energy Star high efficiency central heating and air conditioning with two-speed furnace and air conditioner. Includes upgrading home electrical service and installing whole-house indoor air quality filtering system.
- Customer Comments:
- Tony, Danny and Mario were great! Courteous and knowledgeable. I will recommend Air-Tro.
Posted by Dawn Bohman on 8-16-07
- Description of Work:
- Replaced the air conditioning system and ductwork. Mastic seal all seams, and install balancing dampers to adjust system airflow.
- Customer Comments:
- I wanted to thank you for the professionalism of your serviceman. Whenever I called for a trouble shooting repair and installation of the new condenser unit and duct work, the men were always clean, efficient and caring.
Posted by Marina Connection on 8-14-07
- Description of Work:
- Replace existing plenums with new insulated sheet metal plenums.
- Customer Comments:
- Curtis did a great job and took the time to explain everything to me.
Posted by Marc Norgren on 8-14-07
- Description of Work:
- Install ductless split system heat pump.
- Customer Comments:
- They did a great job and I am very happy with the A/C unit.
Posted by Tamara Compean on 8-14-07
- Description of Work:
- Install new five ton Energy Star air conditioner and cooling coil.
- Customer Comments:
- We really appreciated Air-Tro going the extra mile for us this weekend. They found a way to send a technician to repair our air conditioning even though they were fully booked. I've used this company since the 90's. They've repaired systems in two homes, and replaced the unit in our current home. We have been pleased with the quality of work, the skill and the value we have received when using Air-Tro.
